LA Fitness

I am deeply disappointed with the service at LA Fitness in Sugar Land. I expect a gym experience that matches the reputation of a top-tier fitness brand in the USA, but this location is falling far below expectations. First, the customer service is atrocious. Staff, especially Kerbi, lack basic courtesy and professionalism. Stopping guests multiple times for check-ins or formalities is fine, but the rude approach is not. Respectful communication should be a standard for any business, let alone a national gym chain. The gym hours are another issue. While it’s listed as closing at 10 PM, this location starts shutting down at 9:30 PM. The staff, including one individual in a Santa hat, are unnecessarily rude, ushering members out with zero regard for respect or politeness. Considering there are other gyms nearby offering better service and more affordable pricing, I see no justification for continuing my membership here if the service doesn’t improve. I’m prepared to escalate these issues to corporate and, if necessary, bring them to public attention through media channels. LA Fitness needs to address these problems immediately to maintain the trust and loyalty of its members.

I come to the gym regularly. Use the stair stepper, weights, pool and locker room. I’ve watched the cleaning girl/staff mop over toilet paper & just push it out of her way instead of picking up the trash. The hair. Clumps & strands of hair everywhere! Yes we need to be sure we are cleaning up after ourselves but EVERYday I could take pics of the hair particularly in the showers. Why is no one cleaning this up? Lights out in the showers. I was in the locker room yesterday while the cleaning lady was there before & after. She didn’t do anything with the clumps of hair. Strands of hair strewn all over the floors. It’s disgusting. I’m considering going back to EOS at this point. They stay packed but at least when I’m showering with my shower shoes on someone else’s hair isn’t swirling around my toes 🙄

Terrible Experience - Avoid This Gym” I rarely write reviews, but my experience with LA Fitness was so bad I feel compelled to warn others. First, the facility is poorly maintained. The equipment is outdated, and half of it always seems to be out of order. The locker rooms are filthy, with overflowing trash bins and no attention to cleanliness. It’s honestly unacceptable for the price they charge. The staff? Completely unhelpful and borderline rude. Customer service is non-existent. They seem more interested in pushing overpriced personal training packages than actually helping members. On top of that, billing is a nightmare. Hidden fees and unexpected charges kept popping up, and trying to resolve them was a waste of time. Lastly, the gym is overcrowded during peak hours, making it impossible to get a proper workout. There’s no enforcement of gym etiquette, so expect to wait forever for equipment while people camp out on their phones. Overall, my time at LA Fitness was an absolute disappointment. Save your money and find a gym that actually values its members.

Pros: Great selection of equipment Enough space and equipment even during peak hours Clean facilities Good air circulation / space Sauna Cons: No towel service showers suck. Low pressure and crappy shower heads. Body wash dispensers in showers suck Summary: Overall a pretty good gym. If you don't need to shower there, it is fine. If you need to shower at your gym, the lack of towel service and crappy showers are huge downers.

My son has LA fitness membership at southwest freeway branch. Unfortunately with immigration laws me and my wife have to leave the country until we get valid status. This for unforeseen, so on 1/15 my son went to the gym and requested to cancel the membership. The billing was supposed to happen on 1/17. The membership was cancelled but they billed us on 1/17. I called the gym and spoke with the area manager Kerbi C, explaining her the situation and requesting for a refund. She acknowledged that it's unfortunate and a one-off situation but she cannot refund because that is LA fitness policy. It's disgraceful, inhuman and pathetic that they want to stick to the policy when she could have considered this as a one-off and refunded the charge. I told her that she can keep and enjoy my $120 but it's not going to be in good faith,