HOTWORX - San Antonio, TX - Alamo Ranch

We have been members at this location since it opened. I might miss my girls that opened the location but I wanted to do a shout out to Zinah and Ashley. They have been extremely helpful. Thank you for the continued positivity on my journey to meeting my goals and helping me with all technical issues that I had with the app. You guys keep the environment positive! No to mention you keep everything sparkling clean. 🫧🧼🧹

The gym was fine. Easy access 24/7 and no problem with that service itself. However, it's incredible how customer service can make or break a relationship. I went in to cancel my membership after being a member for 6 months because I was simply not using it. The manager who assisted me with this was rude and seemed really bothered that I cancelled. I think her name is Denise.

Everyone is so friendly and kind! I love the different classes offered and the time options available. Denise has always been more than helpful with anything I need! Danna is so kind and makes me feel comfortable if any questions pop up. I highly recommend trying it out!

I love coming to this location. Everyone’s so nice and friendly. They also keep the facility clean which is a must. Denise is very friendly and always willing to help when needed.

I am livid, this is the worst studio EVER!!! I have been apart of golds gym, anytime, orange theory, you name it. This has by far been the biggest headache!!! I saw someone say that getting out of this membership is harder than getting out of the mafia, and it’s 100% true. At some point we’ll all have to cancel. Keep that in mind when signing up. They don’t care about you, they care about making money regardless of what anyone says, or whether these policies are based on the franchise or single owner. They knew how much of a scam it was when they invested, so they should know they’ll always have customers that will feel cheated. Last year I excitedly signed up and had a great time, then found out just a few months after that I was pregnant. I had a very high risk pregnancy & was put on best rest until delivery. The studio, of course like everyone else, refused to make exceptions to be able to cancel over the phone or online, even with my diagnosis and valid doctor’s notes. After my mom also had the worst time with cancelling, she finally was able to terminate her account as well so we could both be done with this place. I just delivered my daughter & never gave this a thought again because I was on my mom’s plan that was cancelled, and it turns out they started charging one of my family members accounts & has been charging $9 since last year! (If you are on a family plan, they WILL trap you into paying all payments for anyone else). I finally gave up & called & said I would just go in since I’m not pregnant anymore. The lady on the phone said that they couldn’t cancel, only the manager could but she would be off for the next 3 days & to come in Monday. I had to haul my whole family in the car & head to the studio. I called at least 10 times on the way (this is DURING their fully staffed hours) and got no answer, and finally arriving (DURING the time the lady said the manager would be there) just for no one to answer the door. It’s like this studio is playing hide & seek just to cancel! For it to take weeks just to cancel is a joke. Shame on this place, seriously.