Gold's Gym San Antonio Culebra

One of the larger and more updated Gold’s locations in San Antonio but that’s about where the positives end. The staff leave much to be desired compared to other locations. I’m used to walking in to friendly employees but the ones at this location seem checked out. Most recently I brought in a friend that was considering switching from LA fitness to Golds and the girl working at the front desk had an attitude and seemed annoyed to have to help. He ultimately decided not to get a membership and now I’m considering canceling if that’s the treatment I receive for trying to bring Gold’s more business.

Customer service at the front desk is very friendly. Coaches are genuine, relatable, and give just the right amount of encouragement to help meet your goals. There’s a variety of equipment that’s usually readily available and cleaning stations set up throughout which is a must-have for any gym. Theresa is my trainer and I have nothing but good things to say about her. She’s helped me feel stronger every session.

Great gym with a good variety of equipment. I rarely see broken equipment here and if it is, it's usually fixed pretty quickly. This is also one of the few gyms in the area with a good sauna. Been getting gainz at this location for min now, and have no plans on stopping anytime soon 😤😤

I recently started going to this gym, I love the atmosphere of the people there working out, and locker rooms are always clean! There’s a new manager and he’s very polite and so helpful! The only problem I have is the staff, particularly the girls aren’t the friendliest and sometimes they don’t even greet you when you come in! I want to be able to feel excited and motivated to workout, especially being 8 months postpartum! I already feel self conscious as it is, why do they have to give me ugly faces when I walk into the gym? I don’t understand. I looked at the other reviews and 3 months ago some girl posted the same thing about the staff. THIS NEEDS TO CHANGE! We need better staff to make us feel great about going to Golds, like I chose the right gym! Sometimes I feel bullied cause they walk around the gym in pairs just talking and looking at me ugly. I don’t understand?

It gets pretty busy on weekday afternoons but the hot tub and sauna are pretty consistently working and the outdoor pool is rarely packed.