Crunch Fitness - Bandera

I love that it’s open 24/7 & the hydromassage is definitely worth it 💯 Mike’s customer service is always on point, i appreciate you Mike 🙏🏼 Enrique is on point always keeps the gym clean & safe with a positive attitude always i appreciate you 👍🏼

I had a similar experience as mentioned from other reviews regarding billing. As a first-time gym goer, I was incredibly disappointed by my experience with Crunch Fitness and their billing practices. I initially signed up for the $25/month plan with my wife, but the very next day, I inquired about downgrading to the $9.99/month plan. To my surprise, I was told this would require paying four separate annual fees! Despite this, I continued with the $25/month plan until I lost my job in late August and had to move. I called Crunch and spoke with a supervisor who assured me they could freeze my account for three months without any charges. Fast forward to today, and my situation hasn't changed, so I called to cancel. I was met with "Andrew," a manager with zero customer service skills, who simply recited policy at me and informed me I was past due. I haven't used the gym in over three months! This whole experience has been a nightmare. I feel misled and taken advantage of. I refuse to pay these past-due fees, and frankly, this has soured me on the entire gym industry.

I would like to thank Denise and Jazmin for their patience in helping me get set up as a new gym member. Long story short, they went the extra mile to try different solutions for an account setup process that wasn’t exactly linear. Most people default to doing the bare minimum, so I appreciate them for not being those type of people. If the rest of the staff do customer service like Denise and Jazmin, then I’m sure gym members for Crunch - Bandera will be in good hands.

Save your money this gym is HELLA DIRTY all the time. The place leaks all the time. The machines are always broken. The staff are lazy af and don’t trust the stuff the hold ur items they just going to steal it. Yall are better off getting a membership somewhere else.

My spouse and I really enjoy coming to the gym. Everyone is always friendly and the gym is clean. My only disappointment has been the coaches when they are training. I understand you are doing personal training, but please be courteous of other members who also pay for their membership. Yes, the member has payed extra for your personal time , but our time should be valued too. Please avoid just giving us a stare to move or say you will be taking over the machine. This is the third time this has happened to my spouse and I. Thank you.