LA Fitness

I recently visited this location and was initially drawn to its super relaxed atmosphere. The front desk staff was incredibly cheerful and welcoming, which was a great first impression. However, I noticed a few concerns that made me hesitant about pursuing a membership. The relaxed vibe seemed to extend a bit too far, as I saw staff sleeping on shift, which felt unprofessional. Additionally, the shower room had an unpleasant smell, which raised concerns about cleanliness and maintenance. While the friendly front desk staff was a highlight, I probably won’t be coming back due to these issues.

Terrible experience! This place is a disaster. Most of the staff are beyond rude and unhelpful—they act like they’re doing you a favor just by acknowledging your existence. The management pretends to be nice but is even worse—completely unprofessional, dismissive of complaints, and incapable of addressing basic issues. The amenities are a joke. The pool is out of service more than it is available, and they never do anything about it despite repeated requests. You’d think they could at least notify gym members when it is closed, but that is apparently too much work. On the rare occasion the pool is in service, it is occupied by the British swim school joke that is another money grab (I’m sure management is compensated a rental fee) The locker rooms are filthy, the showers don’t work properly, and the whole place smells like mildew. To top it off, the gym is overcrowded, and they keep signing up more members without expanding capacity. If you’re up for it, you can meet with a personal trainer for a fitness assessment that will start off helpful but quickly turn into a pushy sales pitch (another money grab). It’s clear this place only cares about taking your money, not providing a decent experience. Save yourself the frustration and find a gym that actually values its members. Good luck.

This is the worst LA fitness location I have been to. First - I'm confident my billing has never been right. I later added my wife to my plan, Somehow that cost $200 and it's still too much a month. Second - one power rack? and most other foundational equipment is also scarce. 15 ways to do a machine bench press or pull down / row. Only two smith machines if you are curious. Gym is pretty cramped, Often busy and the last few times I've left halfway through a routine because the next 3 pieces of equipment I needed were all taken - Sometimes by people doing extended super sets halfway across the gym... This is a very casual fitness experience. Maybe treadmill moms will enjoy - But half the TVs on those are broken or have no audio. This is a $24.99/month gym experience on a GOOD day. Speaking of which, I hope you're planning on working out during the day and never near a holiday. The hours are short and often modified without notice for holidays. I've pulled up at least half a dozen times expecting to be open, It was not.

If I could give no stars I would. Been at this gym for 3 years. No new equipment, nothing. The one room that was suppose to be some nutrition room (whatever the person said at the time)is still under construction. Not a box has been moved in that room. I know for a fact this place has made profit from all the new memberships but nothing has changed. I will not be renewing my membership :)

Rejected guest pass today by front desk member service "Tessa". She claimed they follow the policy but she can't provide me any written information! She kept saying that she doesn't own the website contents.... Well, I'm sure I'm not the first one complaining about the guest pass by checking out other 2 month ago reviews but apparently "member service" hasn't been escalating the issue and providing a better clarification. We are verbally communicated to pay $20 a day per person if guests outside of Texas want to use the gym. The most ridiculous thing is they are not allowed to sit on the lounge sofa waiting for me and my husband to finish the workout. My husband ended up driving them back home. We are definitely considering switching gym for paying decent fees but not receiving respect and quality service. Very disappointing!!