Retro Fitness

I recommend this place “RETRO FITNESS AT RICHARDSON”. The staff & management team are so nice, helpful & welcome every guest & members as soon as you enter the door. Their communication with guests is sweet. I have talked with Jim & other staff at the front desk. They would give a tour on the same day & give you 3 days free pass (also for your guest). Lots of training equipments & they are all ready for you & you don’t have to wait. Variety exciting classes for you to join at any ages. I’ve been enjoying all classes there. All the instructors are so nice. I recommend this place “RETRO FITNESS AT RICHARDSON”

TLDR Do not go here or any retro fitness. If I could give it zero stars I would. Long story, but I moved earlier this year. When I did, I called Retro Fitness to cancel my membership. They told me I had to either send a letter, or come in person to where I signed up at to cancel (terrible policy). So I sent a letter, I hadn't checked in some time but saw one day I was still being charged. Called and they told me they never received anything. Okay... not doing that again, asked if there's any way I can just cancel over the phone. Again the answer was no. Instead of dealing with them again since they dropped the ball, I had to contact my bank to tell them not to let them charge me any more money ( I already paid for months I never lived there or went to the gym). That's when the harassing phone calls started about my account. Almost every other day I receive notices about my account etc etc. I've told them I tried to cancel already but it's some outside entity that handles that. I contacted Retro Fitness corporate to try and get some help, they were just rude and unhelpful, don't even bother going down that avenue. All they say is, they have nothing to do with the branches and to follow their cancellation policy ( I already did that). I then took to social media with my concerns and was promptly blocked from commenting or messaging Retro Fitness. I'm at my wits end with this gym. I've never had such a negative experience, which is a shame because the gym itself is actually an okay place to work out, but dealing with the actual company is terrible, their policies are terrible, and their customer service is even worse. Literally any help could have changed this review completely.

I’ve had a great experience with Retro Fitness so far. It was previously YouFit, but I never was a member there. They haven’t renovated yet, so the branding and layout is exactly the same as YouFit. The membership is cheaper than LA Fitness across the street for more benefits, a less crowded gym, and a much better/friendlier atmosphere and staff. Happy I made the switch to Retro! UPDATE: Amended my review because over the past two months the gym has been closed with no warning and for no reason as to why. It’s frustrating to wake up early, get ready, and drive to the gym only for it to be closed.

I canceled my membership in July. Then I still got charged in August. I called them for the refund and now it’s been more than a month and still didn’t get the refund. One of the staffs J__ was really rude. He kept cutting me off several times during our conversation and even hung up on me. I even had to call back to talk to someone else. They kept telling me to wait and I couldn’t speak to the manager. Until today bc I still didn’t get my money back so I called back and J he still gave me attitude. They don’t want to return the money back. The worst customer service I’ve ever had! Be careful when you cancel your membership bc I’m not the only person having this kind of problem!!!

I love this gym! The people are great and has become a little family in my neighborhood. Jody's salsa classes on Wednesday and Fridays are amazing. Brandon has a dance class on Tuesday and Thursday evening that are so energetic and fun. This gym has become my home.