Retro Fitness

I've been a member even before they were acquired by RetroFitness(since 2019), and unfortunately, the service here has gone down terribly. I originally joined for the group classes, but their instructors barely show up to class if they show up at all, and no one communicates with us. Their floors are dirty and disgusting. Honestly, I haven't seen a single person clean this room, and you can tell. Management is non-existent and even after letting them know what's going wrong, nothing has changed, hence why I'm writing my review. Save your money and go elsewhere.

The gym is pretty decent. As someone who prefers to workout in the early mornings, the lights out front has been broken since at least April/May. I’ve asked several times when they would be repaired and I’m always given the same response of “By the end of this week”. It’s been 5-6 months of the same response. It’s an extreme safety concern and I’m considering moving gyms as I’m tired of parking in a dark parking lot and not being able to see anything.

The equipment is in good condition. However, with regards to the staff, they do more socializing with each other than making themselves available to the members. The only employee who seems to care about the condition of the gym is this older gentleman, an African American, who wears a ponytail. He cleans consistently, and he's always available to assist when needed. He knows how the machines work. (I've asked a couple of other employees for assistance with a machine; they had no clue how it worked). Finally, when attending a class, members should not have to workout in a room full of junk (photos attached).

I visited this place interested in a membership, I waited a bit to be helped but , they were busy, this is a new place, under construction. Young lady who helped me was very polite , not pushy , and explained the floor very well , I was shopping around . I did not sign a membership but, I might . It was very clean and did not smell like a musty gym . They offer daily offer classes.

Whatever you do, avoid this place. I had a membership when it was YouFit, and it closed during COVID. I received a bill today since apparently, Retro Fit purchased the gym. Then, they decided to start charging people for memberships for a gym they didn't join. I received a bill for past due payments to a gym I didn't sign up for, which had closed. I called to have the situation addressed, and apparently, an e-mail was sent out. An e-mail I never received or potentially went into spam because my e-mail didn't recognize Retro Fit because I never joined. When speaking to the person at the gym, she hung up the phone on me. She wasn't letting me get a word in, so I started to talk louder, and she hung up. Do yourself a favor and avoid this place. There are plenty of great gyms in Dallas and Mesquite.