24 Hour Fitness

The gym is dirty and the equipment does not seem to be properly maintained. The staff are nice and always doing something. The facility is old and needs some improvement to attract more customers. The ceilings are full of dust and needs cleaning. The bathrooms needs major cleaning inside. I’m concerned of touching the floors without shoes

We joined over 2 weeks ago. I shared my concerns with how FILTHY the women's showers were with the manager. He said he was having a cleaner come in to clean. I went in 2 more separate times and walked into showers only to find the same hair piles, trash, and just filth. THE FAMILY SHOWER ROOMS LOOK AS IF THEY HAVEN'T BEEN CLEANED IN MONTHS!!! I asked the girl at front desk to have manager call me because I didn't want to be a member anymore because of how DISGUSTING the gym was, not to mention that Saturday the whirl pool and steam room weren't working and the Tuesday before the water was freezing during water aerobics!!! Also there is sand like stuff all in the bottom of the whirl pool which staff said is from filter. There was a guy who is knowledgeable in pools that walked over to whirlpool and said yeah that happens when filter is used to long. I got out!! Well He never called!!!! So I decided to check out Richardson location and I will be going there from now on. I will still go to water aerobics on Saturday at Mesquite Location because I love Ms. Elaine!!! SHE IS A GREAT INSTRUCTOR! BUT THERE IS NO WAY I AM SHOWERING THERE, I AM NOT TRYING TO CATCH A DISEASE! SO DISAPPOINTING!!! M y husband used to be a member when it was The Q and did side security there years ago and it was a great location then but not NOW.

The facility is large but needs a major update. Quite deciving looks nice outside but old iand dirty inside. Machines are old and worn. 24 hour fitness is shaming their name with the facility. I was looking to change gyms from a large competier since this is a easier commute but for an increase in fees for an unkept facility. I'll continue to drive further for a better cleaner experience. I really had better expectations from 24 hour fitness. 24 corporate need to update this facility ASAP. Definitely not the staffs fault but can see how they struggle with memberships. On the plus side the staff was very friendly and wifi worked with no issues. That's the extra star.

Very mismanaged. The little girls in the front keeping flirting with my son. He didn’t like it at all. We love working out but definitely going to work on a in home gym. And ran out of sanitizer to clean the machines and them and they couldn’t help, just keep flirting. smh

The details I have are the same already listed by other members below my review. You just do not want to listen or apply any change but you want to get the money every month. This location is just disgusting. If you go to the one in McKinney, the gym is very clean and machines are up to date. Nothing changed here for the past years, we should get a discount on our membership when amenities are not working or not existing anymore (Outside pool closed, sauna always dirty, I don't even want to talk about the leaking toilets, toilet seats, stair master dangerous or not working ...). The list IS LONG ! Stop saying you trying to improve because you are not. I can't remember last time I saw someone cleaning this gym, I truly believe that you have no cleaning crew.