Rising Fitness

I’ve been coming to this gym for a little over a week and so far I really enjoy it. Staff is friendly, clean environment, everyone seems respectful of one another. I just like to come in, get my workout done, and leave. I don’t want to be inconvenienced in any way and so far it’s been wonderful. Anthony at the front desk helped me with signing up and he did a fantastic job. Will update my review if I ever need to.

Great customer service. Rome at the front desk was really nice. The gym seemed clean, and it wasn't packed. Great place to work out without being pressured.

Horrible experience. They will not let you cancel/ make it extremely hard, charge you extra months, and not refund you or call you back. 10/10 will not recommend. Idk if I’m even cancelled yet because they won’t call me back but I am still getting charged. Please go with another gym, because this is ridiculous. We have been there for years and to be treated this way is very disappointing. The gym was not great (machines are old and some have bite marks???) but the process to cancel is the WROST. They just want your money and once you sign you can’t ever cancel apparently. Here’s hoping they see this and do something about it but doubt it. Been trying for months.

So, I used my free trial and immediately walking in the front desk attendants were really polite. Walking through the gym well that’s where problems arise. The equipment is old and very rusty, throughout the gym you see a lot of dirt, I only saw one wipe station to clean off the equipment, everything is too close together, the pool was nasty, and in the women’s separate workout area there was a lot of men in there which I found strange. Not to mention the startup fee for the basic plan was $149 which is delusional. Definitely not worth that price. I suggest using the free trial before committing to this gym. Also if you read a lot of the low star reviews, people are complaining of the cancellation process.

Don’t sign up… once you sign you can never quit. These people never stop pulling from your account. They’ve been pulling for a solid 16 months after I “Cancelled.” Good luck getting a call back from a manger. Every time I call the person I need to talk to is not there. I never get a call back. When I finally got a hold of a “manager” he said to send a certified and notarized letter to cancel the two accounts I have with them. I did as he asked. They stopped collecting for about 2 months. Then they changed their name to ABC Rising Fitness and started collecting again. I decided enough was enough. I had to shut down my account to stop the bleeding. After that they had the audacity to text me and tell me that they were having trouble collecting for my account. Just criminal. They will be talking to my lawyer.