Fit Factory Garland

Update: no idea if this review made a difference haha but this machine is already repaired. The rest are still broken but hey…progress right? I’ve been at FF for several years now. Overall I’ve been satisfied with the gym and equipment but there’s been a definite decline in management in the last 18 months. Machines go months broken…3-6 months at times for very simple repairs. Literally just a cable and some cable clamps many times. I’m marking this machine since it was just broken in the last few days to see how long it takes…will update in a few…months most likely. Simply put, do better. It’s not that hard. If your current repair company can’t get here in a week then find someone else or repair in house. The staff is great but something has fallen through the cracks with the upper management. I could go on but I’ll end it here.

This gym has some potential, but unfortunately, it has declined since the management change. The equipment is outdated and not well-maintained, and despite regular cleaning efforts, the cardio machines are often covered in dust and sweat. There’s a real need for an investment in newer, better-maintained equipment. The restrooms are another major concern—sinks and toilets are frequently dirty, often covered in grime. Additionally, I’ve been uncomfortable with the cleaning staff member who is regularly present in the women’s locker room during business hours, which is not ideal when members are changing or showering. It would be a good idea to hire a female staff member to avoid this situation, as it’s an issue of privacy and comfort. Overall, this gym could greatly benefit from some updates in both cleanliness and staff protocols.

Great gym! Staff is very friendly and attentive. Always looks clean and well taken care of. Even during peak hours it’s never overly crowded! Definitely recommend this gym!

I have went to this gym when it first opened and it was so good. The staff were amazing unfortunately I had to stop going. Fast forward 4 years later I end up coming back to the gym and at first it was really good then it got bad. I wasn’t aware of any price increases that would have been nice to know or that I had to cancel my membership through an email as they will not give a phone number for a corporate office. The staff for the most part is fairly good but you do have those ones that are arrogant and just unprofessional. With that being said I will never go back to this gym.

I toured multiple gyms before coming to Fit Factory. They offered me 1 month free and no annual fee. I signed up based on that, but even during the sign up process, they acted cagey about the “special” they offered to attract me to their gym. Sure enough, the next month I was charged the annual fee. When I protested, they said there was nothing they could do. So apparently at this gym, it’s OK to blatantly lie to attract customers.