YWCA Shirley Leavell Branch

Went in recently after not being a member for several years due to the remodel. I wanted to be excited for the newness of it, as I basically learned to swim here. First, my complaint about the Communist propaganda is saw on flyers on the wall before the remodel. Second, the remodel took way too long. It seems they paid one lucky illegal alien to do the work and made him a millionaire (fitting with wealth redistribution). Third, when the place was done it seemed cold and understaffed. Finally, like many Communist projects- it is oversized, underused, understaffed and the staff seem uninterested or are mindless drones. Q: How can throwing so much money at a project miss the mark so profoundly? Perhaps ask the chair(women) where all that money and potential went to.

This place has been very therapeutic for me! I especially love the chair aerobics but hope to be able to participate in the other programs soon enough. Love it!

I signed up after speaking with the manager, Mr. Rivas, about looking for a new space for our family and asking about their culture and policies at this specific YWCA. Feeling assured that my family would feel comfortable, safe and included, which is our foremost priority, we decided to sign up. Sad to say that today we attempted to resolve a safety concern regarding one of their lifeguards. We asked for the manager and me and my family were given the run around. That is disappointing given the nature of pool safety and drowning. When we finally spoke to management, they didn’t reassure us that the safety concern would be resolved and rather dismissed the issue as a whole. The facilities are remodeled and are very nice but the lack of leadership, customer service culture and professionalism towards customers go a long way towards ensuring my business and continued patronage of this establishment.

It was our first time there today for my 6yo’s private swim lesson. The facilities seem clean (and should be). However, I am extremely alarmed by the lifeguard’s careless and irresponsible behavior. She was on her phone the whole time which she had under the rescue buoy on her lap. After a while, I brought it up to her attention and she agreed to put it away, only to put her earbuds on instead and continue chewing her gum and drinking her coffee. I approached the front desk to inquire about their cellphone/earbud policy for lifeguards, but the front desk attendant (Jackie) said she didn’t know and suggested that I speak to their manager, Mr. Rivas, who had momentarily stepped out. I was finally able to catch Mr. Rivas on our way out after class. I cannot say that I am confident that my concerns were taken seriously. At this point, I do not feel safe bringing my children to this pool given the dismissiveness from staff and management. I am highly regretting enrolling as a member. I hope that this negligent behavior is addressed and corrected immediately.

Came in with my mother because she has been wanting to go to the YWCA pool. We walked in excited but was not really greeted by front desk .One Lady was with someone and the other young lady acted like she really didn't want to attend us . She asked what we wanted and I told her my mother wanted to to sign on .She gave us the application and told us to go sit down and fill paper work and to hand over ID and insurance.Once we finished she said here you go put this on your keys and this is to open up the front door.I was like...ok ...no tour or anything about the classes.This was our first time ever being there.Evertime I tried to ask a question she was short with us .This young lady is not so welcoming.