Crunch Fitness - El Paso Dyer

First of all, the facility is super cool and very versatile. The staff is welcoming and nice overall. My gripe lies with the fact that the facility could do with a little more attention as it sometimes feels dirty; and not to say that is all on the gym itself but people lack etiquette with re-racking weights correctly and cleaning up the equipment they’ve used- including yoga mats:( If that could be a little more regulated this would be a 5/5 for me.

It's always a pleasure and excitement to come I to this particular gym and get my pump on. Big fan of Undefeated Tribe Cub (Crunch Fitness) and would recommend anyone who wants to start a fitness lifestyle to come and get it. 💪 💪 💪 💪

Just lost a customer, I've been in and out of hospitals and haven't been able to make money and so crunch has been charging my empty bank account over and over, it doesn't get through and my bank charges a fee for failed payments, they apparently cant stop charging me until I pay my late fees, I'm gonna just work with my bank to reject their charges but thats ridiculous, I asked the lady who answered, "so you'll be charging me over and over until I pay, even though I'm not going to the gym and put my bank account more and more in the negative?" To which she replied a confident yes, that's ridiculous, what an awful customer service, deliberately screwing over your customers isn't cool 👎

Changed my review from 5 stars to 1...unfortunately, this gym has progressively gone downhill. It went from friendly trainers and staff to poorly managed and lazy staff. Broken water fountain, which supposedly is fixed frequently. Missing equipment, broken machines, glad I'm not the owner. One of the staff informed me that the gym has no intention of replacing missing equipment. Do better.

I went to cancel my membership, that I had not utilized for the past 6 plus months and asked to cancel before my yearly fee charged off. The guy told me that I had to pay the monthly fee and the yearly fee before I cancelled which was $98. I asked why and he said that was their “30 day policy” he then said let me talk to my manager to see if he can help. Greg the manager right away said you have a $98 balance that needs to get paid. I understand if I have to pay the monthly payment but the yearly is ridiculous. I then said what’s your corporate number? Greg said he didn’t know and even if I called them they would just direct me straight to their gym. Meaning there’s no hope. This is an embarrassment to an establishment like this. Not worth the money horrible customer service. I’m not one to rate places negatively but this was a prime example of a 1 star rating. Update!!! I E-mailed them like they said, explaining the situation, and didn’t even get a reply saying they would look at the situation. Kurt was very short and didn’t say anything until I pointed out that no reply was going to happen. He replied by saying that 24hrs have not passed yet. A little while later he replied with saying that everything Greg did was right and did a very poor apology for how his manager Greg handled the situation. I would have left the review at that if there was no response, but they wanna act slick by responding and having no solutions afterwards. That’s BS just take the rating and don’t say a word. This may or may not make difference but if you want to join a gym, I recommend you stay away from this one specifically. Kurt and his crew are very unprofessional, the money is the last thing I wanted, all I wanted was a more professional and apologetic outcome. It’s unfortunate but I guess you can’t teach manners.