Orangetheory Fitness

VERY UNPROFESSIONAL AND LIE TO YOU Signed the cancellation form during the 3 day buyers remorse timeframe and spoke to the regional manager Andre about the cancel and was told they would refund me the $139 and cancel my membership. This was on 1/14/2025 - here we are 10 days later with no refund, still active membership and no one will return my calls/vmails.

I’ve been doing OTF for a couple years now at many different locations but this one is definitely one of my favorites. I love Coach Renea! She is the best always remembers your name and makes you feel like she cares about you. The only reason I get out of bed on Sunday mornings :D and of course always a great work out

Orange theory has a 30 day money back guarantee however you MUST complete 12 classes in that window to get your refund. I was injured in my second class and I won’t be returning, however they will not refund me the very expensive membership fee because I am injured and cannot complete the 12 classes. Ridiculous. Also to get the full class experience you have to purchase their heart rate monitor. And they will not buy that back from me either even though it was used for 1 class. Will not be returning to this expensive program requiring expensive equipment purchase that got me injured.

Avoid this place at all cost. They lure you in with a free class then charge you $30. I signed up for a free class at 5:30, got there at 5:31pm and wasn’t let in the class. The dude and the lady at the front desk told me it was a no show. I’m like I’m literally right here, a minute late due to traffic. They refused to let me in and said it was a no show and I will be charged $30. Mind you this was supposed to be a free class. I have been an OTF member for 5yrs, took a break and was trying to come back. Never have I heard of a free class turning into a $30 fee. Avoid this location. Scammers!!!

ATTENTION Please Read: It is based on Billing Cycles thus the time from you NOTIFY your cancellation to actually cancel is 60 Days and not immediate no billing. You will have to pay at least one more payment cycle and at the end of 60 Days or (two months) you are canceled. I signed up all is well everything is great but if you decide to cancel, you have to pay additional MONTH. That is right. This was legal and, in the agreement, but not explained. Next time, I sign up with anything. I will send to ChatGPT for review. So for example, if you sign up day 1 and wants to cancel next day, well you have to pay another month to cancel. Thus this is a 60 Days Cancellation Contract and not "30 Days Cancellation Notice". Basically, your cancellation won't count and not effective till next Billing Cycle Date "begins". and 30 days from there. This cancellation is kinda Chinese-trickery "TEMU" clothing type cancellation and not an American cancellation style. Don't think I will go back again. Oh by the way, few months ago I was a Cedar Park, OT and the invisible glass was at the entrey to the gym and I smashed myself into it (coming out) and caused significant bleeding and with broken lips. Outch! ----------------------------------------------------------------------------------------------------- By ChatGPT: Key Points from the Membership Agreement: Billing Cycle and Cancellation: The Membership Agreement states that "your cancellation request will be effective 30 days after it is received"​(Orangetheory Membership…). This means that even if you submit a cancellation request on November 14th, the cancellation will not take effect until December 14th, aligning with a 30-day notice period. Legal Basis: This provision is standard in service agreements and is legally enforceable as long as it was clearly disclosed and agreed upon at the time of signing. The agreement's terms also comply with Texas regulations for health spa contracts, which allow for such a notice period​(Orangetheory Membership…). Early Termination or Refunds: The agreement does not provide an option for immediate cancellation within a billing cycle unless related to special circumstances like death or permanent disability​(Orangetheory Membership…). This means that you are obligated to pay for the next billing cycle if your cancellation falls within the notice period. Binding Nature: The agreement states that you agreed to these terms when signing the contract, making the 30-day notice clause enforceable. ----------------------------------------------------------------------- P.S. From now on, every contract I sign, I am going to feed thru ChatGPT for analysis and review before I sign a dam thing. Thank you for the life lesson!