Planet Fitness

I want to commend the staff at Planet Fitness on Two Notch Road for their exceptional service. Every time I visit, I’m greeted with a warm welcome from the friendly and helpful team, which makes the gym experience truly enjoyable. The facility is always well-maintained, with all the equipment in excellent condition. The cleanliness of the locker room and restrooms is consistently impressive, reflecting the staff’s attention to detail. Their dedication to providing a positive environment is much appreciated!

ZERO STARS!!! I was forced to choose a star!! Polo/two notch location has the most disrespectful, racist manager I have ever encountered. On Jan 6th I entered the PF 360 area to use the low row. I was told by the black female worker with short black hair that class was starting and I had to leave the area. I told her I was going on the low row. she replied the area was closed from 11-12 for a class. I left and went to a treadmill. Minutes later a white lady entered the PF 360 area, and not part of the class. She passed the worker to get some weights and a mat and was allowed to stay in the area to complete her workouts. I went to the front desk to ask for a manager, to be shocked that the worker that discriminated against me is the manager, Lillian! I called corporate the same day, was told due to the nature of my complaint,I would receive a call before the week was over. A WHOLE week went by, I called back as my concern was if the complaint goes to the location manager about her nothing will be done. A couple of days later I received a call from a private number, voicemail was left and she said her name was Debra Wilson, regional manager and she provided a number for me to call.I called the number, no answer, the outgoing message doesn't indicate who owns the number but an automated voices states it's a Google voice subscriber, but I left a voicemail. My call was returned. I told her the situation from 2 weeks prior, she told me what was told to her by the manager, our stories didn't match at all. I told her to pull the video from the date and time and I also had photos to back me up. She said I shouldn't take pics of people in the gym but she would call me back by Friday. That conversation was Jan 15th, I haven't heard from anyone at Planet Fitness! It's clear that that type of behavior is acceptable from management.

I love how I can come in & get a workout in an hour or less. They also do an amazing job on keeping everything sterilized & fully stocked

Staff are friendly. My biggest complaint is the women's locker room, bathrooms, and showers are freezing cold. They really need to invest in another unit or two so there is some heat. I couldn't have taken a shower even if I wanted to, just too cold.

I use the gym very early in the morning. Staff is friendly, knowledgeable, and helpful. The gym is clean and there is always plenty of equipment available.