Crunch Fitness - York

Unfortunately, West York Crunch is highly neglected. It’s a mess all the time and very dirty. It seems that the staff don’t bother to clean up throughout the day or assist with organizing equipment, so it’s impossible to find things. I’ve witnessed PT staff working with their clients and leave the equipment out, which doesn’t help. Pictures below show the outdoor section on a very slow Wednesday night at 6p ( as witnessed by the lack of people in the photo). I will travel to the East York Crunch to avoid this spot. The only reason I come here is for some of the group fitness classes.

I’m deeply disappointed with my experience at this gym. Initially, the staff was friendly and welcoming, but that quickly changed. I signed up for personal training with the promise of a personalized meal plan, exercise plan, body 3D scan, and one session per week. Not only did I receive none of these things, but they were extremely quick to charge my bank account. I was assured I could cancel at any time, this turned out to be untrue. They are quick to want to charge their annual fee as well when you tell them that you want to cancel the membership, which the fee is outrageous. They repeatedly scheduled sessions without my consent during my work hours and even sent emails thanking me for completing sessions that I did not complete while I was at work. This behavior feels dishonest and borderline fraudulent. To make matters worse, the gym itself is in poor condition. Half of the machines are out of order, and the facility is extremely run-down. On two separate occasions, a male employee was working in the women’s bathroom fixing a shower without any signs or warnings. This is incredibly inappropriate and unsafe, especially in a gym where members often wear headphones and may not be aware of the situation until they walk in.

If I could give an 0 star review I would, as they don’t even deserve 1 star. Equipment is always broken. Annual fee is outrageous and a scam. Not worth it. Planet Fitness is better or honestly pretty much any other gym is better. Please see Troy’s review just under mine. They make it impossible to cancel and then want you to pay the annual fee when that was never disclosed. Very disappointing and I definitely do not recommend this gym to anyone. Also, tried.to open my membership agreement many times on my app to review for scam fees like this, but strangely it has never once opened for me.

I really like the gym and the atmosphere. I've been in about 5 gyms over the last 2 years and I'd say it's top tier for a commercial gym. The trainer there Demetre Forney is top notch aswell. We only had a brief session but even in a short amount of time he conveyed new info to me and form correction in a quick easy way. So far really enjoying it. Could use more cable attachments. But I also think it's definitely worth noting the mirrors were clean as heck which made me happy as most other gyms give little care to things like that for some reason.

If I could give a no star review, I absolutely would. I have been in Crunch before as a guest and it seemed great. So, I decided to join, and get their highest membership (mainly for the hydro massage tables.) After joining we ended up not being able to go as often as I would like due to work and a kid, so before my membership would renew I wanted to cancel. Here is where the one star review comes into play.... It is hard to physically make it into the location, so I called and asked if I could cancel over the phone, the woman whispered something then stated I have to call this phone number, so I called. Upon calling I was informed there is a 30 day process to cancel a membership? And any fees in between there are needed to be paid for upfront to even START the cancellation "process?" So here I am out roughly $100.00 to cancel a membership, because my annual fee happened to be in that 30 day cancellation process, none of which was mentioned to me when signing up that this was how their system worked (or I never would have signed up.) I would stay away unless you know for sure you are in it for the long haul, and you understand cancellation and fee policies. I see that there are very generic responses to anything remotely negative about the gym (and I understand because I work customer service) but there seems to be zero attempt to make anything right, so I do not expect a response. This is more of a warning to other potential Crunch guests. Seriously though, come on Crunch, your gym is great, you don't need to try this hard to stop people from leaving by charging ridiculous amounts and jumping through hoops to cancel a membership, especially when your website claims NO month to month commitment. That statement feels false when I had to commit $100 to stop a membership. **Update as of 7/30/2024 Manager responded to my post asking me to reach out at the email provided, which I did. I responded on 7/20/2024 and have not had a response yet (as I predicted in the original review.) Do not waste your time responding if they ask you to, as they cannot take time to look into little issues that their customers are having, that could easily be resolved by having active management.