West Chester Area YMCA

A Disastrous Experience at YMCA West Chester I am writing to express my extreme disappointment with my recent experience at the YMCA West Chester. The level of unprofessionalism and lack of customer service I encountered was truly appalling, and it serves as yet another example of the consistently poor management and execution of their programs. To begin, I was denied the ability to drop my child off for a scheduled sports activity simply because I did not have my wallet on me. This arbitrary and discriminatory policy is not only inconvenient but also disrespectful to paying members. To make matters worse, when my child's coach arrived, the same front desk staff member inexplicably allowed my child to enter the facility without any further verification. This inconsistency in policy enforcement is both baffling and infuriating. Following this initial incident, I received several aggressive phone calls from Mike Macmillan, the purported "director of sports." This individual proceeded to berate me in a highly unprofessional and accusatory manner. Such behavior is completely unacceptable and reflects poorly on the YMCA as an organization. It's disheartening to note that the YMCA West Chester's programs, while convenient, are consistently plagued by poor management and execution. This latest incident is a prime example of this ongoing issue. I am deeply disturbed by this entire ordeal and intend to file a formal complaint with the YMCA's corporate office. I urge others to consider their experiences at this particular location and to voice their concerns accordingly.

Very courteous employees, super friendly. Outdoor pool is my kind of kid friendly. Very easy to make a reservation. Snack Shack outside with the pool. 😊 💦

Someone is not doing their job properly or just incompetent at all. It infuriates me that they can’t seem to update the color bands on my kids. What’s the purpose of having my child do swimming lessons here (fyi, no matter how good your child at swimming, has to repeat the swim level twice) if you can’t update your system that she’s a green band!!!! Do they even keep records of the kids that take lessons at all! I’m really starting to hate this place! FAMILY BATHROOMS are full of MOLDS and it STINKS! Front desk employees (tall, balding guy and petite woman with a guy’s haircut and wears glasses) are both arrogant and unprofessional!

The gym isn't great but besides that, the water only tastes like chlorine! The water is absolutely terrible and I'm putting 1 star so that they see this and fix their water. Other gyms have filtered water especially with nutrients. How do you expect to get stronger by drinking chlorine. Fix the water please!!

The outdoor waterpark is excellent for little kids. Very large splash pad and small slides perfect for toddlers, as well as a couple of larger slides for the bigger kids/adults