Planet Fitness

This is probably one of the best gyms I've been too. Like most gyms they have the equipment you need (though I'd like some more, TBH). The thing that makes this place truly great is the team. Everyone that works there is super friendly, says hi and bye, and always seems to be cleaning something. I particularly like the Body Enhancement. Red light therapy is working very well for me. I alternate between Body Enhancement and the Massage chairs. I usually set them to a pulverize setting, but feels so good. The rate and fees they advertise on the website is the ones you pay (unlike some other gyms). It's great having the Black Card as I can go to any PF location. Traveling and need a bathroom? You got one. Join this club. You won't regret it.

The staff is welcoming, courteous and professional. They are there to answer any and all questions with kindness. The make sure the self cleaning resources are kept full which allow us to be safe and disinfected free. It’s so easy to find a place to workout without any issues. This is one of the better clubs I’ve been a part of. Thank you for the amazing job that you the staff does. I’m grateful!!

I joined a few weeks ago and so far it's been a very positive experience. Lots of equipment to choose from, helpful staff, clean facilities and great amenities. I'm glad I decided to make it my home location.

The staff is great when I go before work at 22:00. It’s always clean, everything is organized and restocked. I like to get my workout in with no distractions and PF lets me do that!

Billing issues with this location are virtually impossible to resolve. I've been a member for many years, but all of a sudden I saw a $10 late fee charged despite having an auto-pay all these years. I was hoping to get it waived over a 5-minute phone call, because, well, how can you possibly have a LATE FEE if you have an AUTO-PAY, but I clearly wasn't prepared for what I encountered. Phone conversation with Tessa was totally unhelpful - she kept insisting they had to resort to a "secondary payment method" that did not work, yet somehow it worked (!) when they charged the monthly fee with a late fee on top of it. When I asked how it was "secondary" if my payments were coming from it for more than a year without any issues, she insisted that it was NOT what she had been seeing "in her system". There is no club manager's e-mail or any other contact details available to escalate. PF Corporate doesn't want to do anything about it, they can only make a request in their back end without any guarantees anyone looks at it. I ended up initiating a chargeback with my bank and after a month of review (I submitted all statements and described my case in detail) the bank ruled in my favor. Guess what? PF charged me the same $10 again three days later! Of course, I filed another chargeback with the bank over this charge too, what else am I supposed to do? The worst thing is that I already spent on this WAY more time than mere $10 would warrant, but at this point it became a matter of principle - the whole point of auto-pay is to avoid situations like this, not invite them. Obviously, I cancelled my membership with PF for good when this ordeal started. If any manager reads this, I hope he/she is happy they lost a customer of many years who rarely used their gym and was bringing dues like a clockwork over a bogus $10 fee that should not have been charged in the first place.