Fit America Weight Loss Spa

Truly not sure where I should even begin this… my mother was gifted by my brother a facial package for her birthday back in March of 2024. The package was to be used for 3 sessions. The last session used by my mother was in June of 2024. It is currently December 2024 and about to be 2025 in just a few days. We are still dealing with the ignorance of this company and management. We have figured out that after the 3 sessions the package was supposed to be canceled which it was not and that was one us. So my mother paid for another session and then said to cancel it after said added on session. She then used this session on July. They continued to charge my mother’s card as she had already requested for the package to be canceled. After my mother’s final session they double charged her account for one session with proof of her bank statement that it was a double charge. Her and I both have been repeatedly calling to try to talk with management, specifically Wendy to even just get a refund back for the double charge. Every call we both receive the same response of “Wendy’s not here and we will leave a message” to then follow and hear the response of “ oh we have never heard this before and Wendy is still not available”. The last time my mother called was about 2 weeks. She proceeded to ask the woman on the phone her name, the woman proceeded to hang up on my mother. This has been going on for months. The absolute upmost ignorance and complete disrespect that has been delt to my mother in this situation is uncalled for. For something that was gifted as a way to relieve stress has just continued to add stress, frustration and anger. I would not recommend this place to anyone and sadly Google makes me put at least one star when preferably I would put zero stars. The fact of it is we are still dealing with this into a new year. At this point it’s not necessary even about the money, but the disrespect that they have continually shown my mother.

I went to Fit America Weight Loss Spa to get one of their organic spray tans. It was absolutely beautiful and lasted longer than any spray tan I have ever gotten. The owner, Wendy Neely, walked me around the entire facility and introduced me to their Inferred Spa and other weight loss equipment. Her staff is so kind, welcoming, trained and knowledgeable. I can not wait to schedule my next appointment. Thank you Fit America!!

My son bought me a facial membership for three months as a gift , and I was supposed to cancel after this he missed it, so I canceled for him my membership this place charged me again(wchich was on June),so I called and Windy said that can't give me money back so I went for facial and after the fourth time I canceled my membership again, they charged my bank account again on July so I called again talked with Wendy Kopps Nelly why ???she said again that can't give me money back and I have 6 months to use my last facial session so I went back three weeks ago and guess what????Wendy charged me full price including 54 dollars they took for my bank account on July .I have been three weeks i have been calling about my refund they not picking up my phone calls !!!!I wanted to scream HOW, CAN YOU CHEAT PEOPLE LIKE THIS!!!

Great spa. I booked the 1-month sauna deal and have been getting an infrared sauna every other day. These are private saunas. They're always clean. They give you a bottle of water, a cold wet washcloth, and a dry towel for afterward. I feel fantastic when I'm done. I'm probably going to try the vibration therapy next.

Latest update: door was locked when I arrived early for my yet again attempt at the sauna, so I called the Google phone# and left vm asking someone to call me. Then I get a vm after 8pm saying they're gonna charge my card cuz I didn't show for my appt today. Third time lesson learned 2nd time I've had to wait- 1st time saw no staff for 30mins and couldnt stay for the sauna. This time the regular client before me was late, so it was 30mins past my 45min appt start time when the girl came to take me back. The client after me had just walked in, surprised I was waiting for the same tranquility sauna she was. The girl was nice and apologetic, and I get that traffic/lateness is inevitable sometimes, but maybe cut the sauna short then so as not to inconvenience all of your other customers for the rest of the evening Update: I received call from staff member apologizing and addressing the points in my review, and they added a free sauna to my account for the inconvenience. This is appreciated, but I'm not confident it won't happen again, and don't feel that fit america values my time