Planet Fitness

I don’t know if this is the new concept or if this place has been totally remodeled, but this is what the Planet Fitness should look like and feel like. Huge showers, super clean locker room, spacious workout area and well lit up. I’m just sorry I didn’t have enough time to use any other massage equipment. However, I’ll be back soon. Top 3 planet fitness experience.

I’m so disappointed. I called to see if this location has a red light machine, I was told yes, I drove out of my way to come to this location. I come in and explain that I want to do red light therapy, and the person at the front desk,Lexi, started having me sign up as if I was tanning. I explained repeatedly that I only wanted red light therapy, and not there to tan. They kept saying it’s a hybrid machine, and it does both. I again reiterated that I did not want to do any sort of tanning, and just red light therapy. they had me continue the questionnaire, and said it was standard procedure, and put me into the room with the booth. I had asked how long is the normal time for red light, and was told nine minutes, and I said OK that’s fine. After getting undressed, and going in the machine, I peek at the bulbs and noticed that only some of them were red. I popped out and did a quick Google search, and quickly realized that it did both red light and tanning at the same exact time, but was never told that at the front desk. When I had gotten out, I asked to speak to the manager, and explained how dangerous this was. I have no tanning lotion on. And no eye protection. I did not come in with a bag so it’s not like they would’ve assumed that I had that with me. Lexi kept talking over the manager, and taking no responsibility, and just kept saying that they said it was a hybrid, and it was my responsibility to know what that is, and if I didn’t have any tanning lotion or eye protection, that’s on me. The manager wasn’t even able to get a word in edgewise. As I was walking out, after I explained that I would have to address this with your corporate office, Lexi then felt the need to sarcastically say” have a great day” as I was leaving almost in tears. It is very clear that I am extremely pale skinned, and I feel it’s very negligent that I was haphazardly put into a tanning boo for nine minutes unknowingly.

The Planet Fitness in Bristol is super clean and bright. The staff are friendly and helpful. Also, the other members seem really nice, and I don't feel funny working out in front of them. Overall, I'm very impressed and I see myself continuing there for the foreseeable future!

Generally good, however this morning several patrons, along with myself, have arrived here at 5am, to find that the doors are locked. The website states this location should be open now. I had also asked the gentleman at the counter yesterday, when they would open today, and was told 5am. Needless to say, this is frustrating, but this is the first time I know of that this occurred. Please make needed steps to insure this does not happen in the future. Thank you.

Equipment and facilities are always clean. Staff is helpful and friendly. Nice and friendly place to workout