10GYM

I really hate to do this but unfortunately I’m left with no choice. I have been a member at 10 gym for a few years now and utilized their third-party personal training company, Lighthouse. Since Lighthouse has failed to provide a trustworthy platform to leave a review, I’m forced to leave it here so others will be aware of the risk you are taking when signing up for personal training sessions through 10 gym. I’ve now been charged for 4 months with no services provided by lighthouse. They have no phone number or email to contact anyone and you are left at the mercy of the 10 gym staff to leave messages for the light house manager to call back. Two of their trainers quit on me pin October and nobody contacted or called me back to set up an appointment. I called to cancel my contract with them and was provided a link to send my notice to cancel services. I never received an email or anything to show I canceled it. Then I got charged for Nov and December and finally was able to get in touch with the lighthouse manager at 10 gym after calling multiple times. He assured me that the auto pay was turned off and for some reason I have been charged again in January. I’m canceling my card and alerting the media of the situation in hopes that nobody else falls into this trap. Until someone makes it right, I’m keeping this one star review on 10 gyms page too.

I’ve been coming to this gym consistently for a year, and I love it! The gym is always clean, and the staff are so friendly! Destiny made a point to remember my name and greets me by name every day! She’s amazing!

Came to Tulsa for vacation and CANNOT recommend 10-Gym more…this is an awesome gym with plenty of things to do and tons of space. Cleanliness was on par. Staff was very inviting and helpful. 10/10 recommend these facilities in Tulsa OK

I love to go there and swim. The people are nice. The staff is friendly and helpful. It is an older gym but well maintained. It is actually a 20 minute drive for me, I go there instead of VASA that is 10 minutes closer.

BEWARE: I signed up for a membership online because they advertised the first 30 days as free. I went to the gym for the first time, and it was a nightmare. The ceiling tiles were brown and stained, and several machines were broken. It was shocking that they had such high ratings. Then I found out why—my husband came with me and accidentally left his driver’s license at home. The staff told him that if he left them a 5-star review on Google, he could come in without it! This explains their inflated ratings. When I tried to cancel my membership within hours of signing up, they refused unless I provided proof of military deployment or a medical letter. This is absurd! Given how unclean this place is, I might need a medical letter after working out here. Horrible service, terrible experience, and an unclean facility. Don’t give these crooks your money!