FITWORKS

I am never the person to post negative reviews but I have had such a bad experience with Fitworks that this has felt warranted. I moved far out of state but had forgotten to cancel my membership before leaving so I called to request help cancelling. They told me that they would pass the message along to their manager to reach me. After this did not happen, I called again and was given a manager's email that I never heard a response from after multiple attempts. I flew back for Christmas and decided to cancel in person since I had been ignored/told I'd be reached out to and they allowed this but said I would have to pay for December. I was fine with this as it seemed to be the end of this headache. Fast forward and I have been charged for January as well. Sad to see a business employ such slimy tactics.

This is an excellent gym with wonderful amenities and friendly staff. Everyone is helpful, kind and everything is up to date. Plenty of space to workout and very reasonable priced. No issues at all.

I really enjoy going to the gym and I’ve been at this gym for so long. It has an ample amount of amenities and equipment, and an amazing atmosphere. It’s a shame to leave a subpar review on this place but it’s been going down hill for a while and something needs to be done about this location. First and foremost this place goes through managers like socks which is such a shame because the staff and trainers are fantastic. It’s unfortunate they have to deal with this dysfunctional gym. Every manager has different ideas and ways of doing things which some are good and some are ridiculous. Most of these attempts are exercises in futility because the next manager has to deal with sloppy seconds. The last manager actually was able to get some renovations done, (which are nice improvements) but since he left nothing has continued for months. Painting was amongst these improvements and it takes a month to paint a single wall as it’s being done by one person who’s here once a month. Another serious issue is cleanliness. Compared to other gyms it’s not the worst but it’s progressively getting worse. The machines and equipment are disgusting and they are getting filthier by the day. This should be done on a daily basis and the management and upper management needs to figure out how to deal with that situation. Lastly they raise membership rates without giving a notice even though the signup contracts states they will notify you. I know a number of fellow members who have to deal with this asinine situation time and time again. I know many of the staff and members and the amount of management issues I’ve heard are disturbing, especially upper level management. They’ll come in to “rectify” situations and observe operations and never actually fix anything, just play the blame game and point fingers. I hope this place turns around soon because I’m looking for other gyms.

This is a great gym with a lot of great equipment. The manager/ trainer Aaron is awesome and helped me with my membership and my training. Thank you, I definitely recommend this gym to others.

Excellent staff, clean facility, wide selection of equipment, what more could you ask for?!