Planet Fitness

I go at 4 am, the club is clean and tidy. The members are always there to put a smile on my face and cheer me on every-time they see me. The equipment is very sturdy, clean and always open for use. The staff have a smile on their faces and make it feel very welcoming. 10/10 recommend planet fitness for your fitness goals.

To be allowed to bring my bike in so no one steals it 9/10 times is cool. But the worst thing is riding your bike in freezing temperates snow smacking your glasses. Miserable 4 mile bike ride. .. all for that 1/10th time to ruin it for you! No where to put my bike so if it gets stolen now what? Joke!

This is my Favorite location! I go to other locations but this is the best. Staff is always friendly. This gym stays nice and neat and clean. While I’m exercising I always see staff members cleaning and engaging with customers.

Awesome club, I am a fan of this location! Positive atmosphere, clean, well maintained, staff is friendly and helpful, equipment is new and there is a wide variety for everyone to use so no waiting, music is not intrusively loud, other members seem courteous, locker room is beautiful. If they had a sauna it would be perfect! 😊

A few years ago, I was a member of Planet Fitness at the Brook Park location. Due to a medical condition, my account was placed on hold by an employee since it could not be canceled at the time due to my 12-month contract. I was informed that once my contract expired, I could cancel my account. Additionally, I was told that my account would remain frozen for 36 months and that I could return anytime to reactivate it. However, after a year had passed, I noticed my account was charged an annual fee, despite my extended absence from the club. I attempted to resolve this issue by contacting the club but was unable to reach the manager. During one of my calls, I encountered a night-shift employee who was extremely rude, unhelpful, and authoritarian in demeanor. Despite my persistence, I still could not get in touch with the manager until today when I finally spoke with Tom Wood. Unfortunately, this interaction was no better. Tom Wood was dismissive, unprofessional, and exhibited behavior that I found discriminatory. I politely requested a refund for charges I never authorized, but he outright refused to address my concerns or engage in a constructive conversation. Thankfully, I remembered his name—Tom Wood—and I want to make it clear that this matter is far from over. I will escalate my complaint to Planet Fitness’ corporate office to ensure his unprofessional and disrespectful behavior is addressed appropriately.