Snap Fitness Mint Hill

I was hoping I would hear back from anyone that works here before leaving this review but no such luck. The owner/manager has left for two weeks and I cannot get anyone to answer the phone, respond to an email, respond to their Facebook chat, or respond to their Instagram chat. The air conditioning has been out for a week now and they have provided no updates or information regarding when it will be fixed. The gym is normally not very clean, missing supplies, and now it's unbearably hot inside. You never know what you'll find when you come in - usually some poorly spelled message printed out and plastered over the walls telling the patrons something they aren't allowed to do. The gym is never staffed and anything that would require some effort to clean is left dirty. I've been waiting for the sink in the bathroom to fall off of the wall, it will probably happen any day now. I've been to other Snap Fitness locations and they are all better than this one. I'd avoid signing up here especially while the AC is broken, you can definitely find better.

I hate that I felt the need to write this review. The gym is the bare minimum, and thats okay, but the costs is too high for what it is. The weight equipment is barely efficient but as long as there aren’t more than a couple people working out it’s doable. Some of the equipment tends to break and not be that quality. My biggest downside is that there is never any staff there in the morning, no one to ask questions. I tried canceling my membership twice, first starting on March 12. I have yet to get a response from either my local Snap or corporate. I was just charged again today and finally decided to just issue a stop payment with my bank and dispute the transaction. I joined because it was close but just be aware of what you are getting at the price.

No air conditioning for two weeks now and cannot get anyone to reply to an email or answer the phone. Temperatures inside have been in the low 90s for the past two weeks making it unbearable.

We were new to the area and we were looking for a place to workout. I contacted Snap In Mint Hill and from checking the place out and getting a membership it was a seamless experience and the customer service from the owner to the the people helping set us up our membership was top notch. Month to month membership we really like as well. The gym stays clean and they have great members coming in and out all day. If your looking for a great place to workout this is it :)

I signed up online and they were shut down for a week with no staff. I couldn’t call. I couldn’t ask any questions to get into the gym. The next week I did a follow up when they were staffed, and no one answered the phone after calling 3 times. Probably the worst service I’ve ever received at any gym.