My Gym(Children's Fitness Center)

We love My Gym!! We have been going here for years. Everyone is so wonderful with my kids. Josh has always been so welcoming and kind to my family . He recently added to his team and it’s been wonderful! Aaron and Tabitha are phenomenal and so caring to my kids. The classes are so interactive and fun, and move so effortlessly. If you haven’t checked them out recently, I highly recommend it.

I used to enjoy bringing my son to a few classes to tumble and get some indoor energy out. However, I was really disappointed when the owner invited a Christian “author” (if you could even call him that), to share a book about “crayons” but it was *really* a theme rooted from Christianity, even had a verse from the Bible. I did not come here sir to learn about Christianity. I spent 25 years having it shoved down my throat. There was NO disclosure or anything that the book was about religion. The email and signs made it that an author wanted to share his new book, free event, etc etc. No thanks. I am not supporting a business who does not disclose or communicate what they are choosing to teach or tell our children. If you want to open a faith-based establishment, then do it. I doubt the corporation as a whole wants their brand under this narrative though. Not going back.

All 3 of my children enjoy classes at MyGym, and I've noticed the increase in confidence in them when practicing new skills they learned in class. Joshua combines education and fun in the gym, maintaining quality, care, and character, as well as patience. He has been especially generous to my family, always giving selflessly. His birthday parties at the gym are a time to remember! I highly recommend him.

Really poor customer service, my wife and I signed up for a week trial pass for $19. We checked the app the night before the trial was up and the app displayed that our trial was cancelled. Next day I get a charge for $130 and when I call him to provide a refund because I never signed up for a month he refused to provide a refund. Lack of quality service, he intentionally doesn’t display cancelling the auto-enrollment on the app so he can swindle a months charge.

I recommend that prospective visitors interested in the summer camp programs ask detailed questions about staffing levels and supervision before booking. Ensuring there are enough qualified staff members to adequately look after the children is crucial for a safe and enjoyable experience. In my recent experience, we had a typical incident between our child and another. However, the staff highlighted their lack of counselors at the time, making it difficult to supervise all the children effectively. They assured us this would be resolved once additional staff came onboard in the coming weeks. Unfortunately, we decided to pull our child out of the camp after four days, though we were refunded for the unused days. Overall, while the potential for a great time is there in summer camp situations, I believe better communication and sufficient staffing are areas that need significant improvement at My Gym, Huntersville.