Planet Fitness

I have previously joined many Planet Fitness branches, but if there is a cheap gym in Jackson Heights, then I mean no disrespect to you, but this is the reality. Day by day, Planet Fitness’s reputation is deteriorating. Your gym has fewer machines and benches, etc. When I use your Elliptical run machines, the handles where we keep our phones are extremely dirty, and I get allergies when using your exercise machines. I have to clean them myself before using them. Additionally, upstairs and downstairs, many people just sit on their phones, not allowing others to use the machines. Almost every machine has some issue—it’s been a year, and these problems still haven’t been fixed. The grips on various machine handles are faulty and cause hand pain when used. The bathrooms smell bad, etc. We come to the gym to improve our bodies, but coming here feels like being in jail. Previously, my friends and many others reported the same issues on Google, and you always replied with something like, 'We are sorry for your problem, please talk to our management, and they will help you.' But the management never helps with these issues.

I want to thank you for maintaining such a clean, organized, and welcoming gym. The cleanliness of the facilities, from the workout areas to the locker rooms, is always impeccable, and the equipment is well-organized and easy to find, making workouts enjoyable. Additionally, the staff is consistently professional, friendly, and attentive, which creates a great atmosphere for members. I really appreciate the effort you put into ensuring a high-quality experience, and I’m happy to recommend this gym to others. Keep up the amazing work!

I am extremely disappointed with the condition of this Planet Fitness location. The air circulation is virtually nonexistent, making the gym feel uncomfortably humid, and the smell is unbearable. It’s hard to get through a workout when the air quality is so poor. Beyond that, the cleanliness of the facility is alarming. I’ve seen dirty gym lockers with used bandages left behind, broken toilet paper holders in the restrooms, and noticeable mold and dust accumulating in various areas. It’s clear that little effort is put into maintaining this gym in proper condition, which is especially surprising given that other Planet Fitness locations I’ve visited don’t have these issues. What’s most concerning is that it seems the gym’s standards are lower because of its location. With the demographic here being primarily Hispanic immigrants, it feels like the gym is counting on the fact that people will tolerate these subpar conditions. This is unfair and unacceptable—every community deserves a clean, well-maintained gym. I hope the management addresses these problems soon because this location has fallen far below basic expectations.

I had an unfortunate experience at this Planet Fitness location. While I understand the importance of membership policies, I was surprised and disappointed when the front desk staff refused to let me use the restroom simply because I wasn’t a member. As a fitness center that prides itself on being a “judgment-free zone,” I would have expected a bit more empathy and understanding. Emergencies can happen, and providing access to something as simple as a restroom could leave a much more positive impression of the brand. I hope Planet Fitness reconsiders this policy and trains their staff to handle such situations with more compassion. A little kindness can go a long way in building goodwill and enhancing the overall experience for members and potential members alike.

They charge you $50 for annual maintenance, however many of the machines are not working, others are in poor condition and there is a lack of spray and paper to clean the machines.