Orangetheory Fitness

the coaches are wonderful but unfortunately management is a complete joke. i’ve been trying to freeze my membership for over a month and then ultimately decided to cancel due to lack of management response and have yet to hear back from the studio manager after weeks of follow up. OTF is a great workout but save the headache and sign up at any other studio location.

I am extremely disappointed with my experience at this gym. I purchased a membership and recently contacted them to freeze my account because I ill and unable to workout. Instead of being understanding or compassionate, the manager yelled at me on the phone and was incredibly aggressive. It was completely unprofessional. I never expected to be treated this way, especially when I am already struggling with my health. This experience has been awful, and I will never return to this gym again. I highly recommend avoiding this place if you value respect and customer care.

I liked that gym. Coaches are good. The main problem is when you try to cancel. I had to cancel my membership due to medical reasons. They charged me for extra month which is fine. But then they kept charging me every month. I sent a lot of emails to the studiomanager. No response. I called numerous time to the studio and get told manager is the only one who can refund the money. When asked when she will be in, they have no answer and don't know her sceduale. Save yourself headace and don't join.

I don’t know what everyone else is talking about but everyone that works at this location is amazing and super nice. Devonte is always on his a game at any time of the day on any day. I can honestly say just knowing he’d be the coach would motivate me to get there. Everyone at the front desk does what they can and Niasia (the manager) goes above and beyond. When I started going here I was extremely unhappy with my fitness and can confidently say that without all of the coaches and staff I wouldn’t have been able to meet my fitness goals. I changed my diet and solely did orangetheory when I first started coming about 4 times a week and lost almost 40 pounds. You can do it if you want to do it and they’ll be there cheering you on.

Overall, I like the studio and the coaches are friendly. However, when I asked a receptionist a question on Friday morning, she reacted aggressively and almost yelled at me. My friend, who visited for the first time, also experienced rudeness from her.