GD Psych Services, LLC

Edit: Very odd response from the owner as we never received a single call back or email after leaving 5 voice messages 5-6 months ago. Don't waste your time with this black hole of a practice. After our family pediatrician sent a referral here, I called their office every week with no answer leaving five separate voice mails. After receiving no call back after 5 weeks, I finally managed to navigate their phone system to reach somebody in their testing department who confirmed that they received the referral and stated due to high demand, we would get a call 4 weeks after they received the referral which would have been the week prior. That was 5-6 months ago and we still have yet to receive a return call! Luckily we were referred to You, Me and Therapy which was an amazing experience and has already completed the screening.

I'd give zero stars if it would let me!!!worst communication and customer service ever!!!!! The scheduling lady was being very rude but once I started giving it back I was in the wrong and hung up on, multiple times. then when trying to reschedule my daughters 3 appts that they canceled they would only reschedule one. I asked why can't we reschedule all three so I can take the needed time off work Sandra the testing manager said "because I'm only going to schedule one" After being hung up on again I decided I'd take my child elsewhere. If they treat adults this way I can only imagine how they'd treat my not so easy to deal with child. I should have trusted the other bad reviews!!!!! Sounds good, whatever you need to say to justify your actions I never used "profanity" with any employees, nor did I harass anyone, just gave the same respect I received.

I am one of those women who struggled her entire life with depression, ADHD, dyslexia, learning disabilities, math, directions, hypersensitivity, language and communication, and just fitting in. I was blown away to receive an Autism Level 2 diagnosis last week, because I have searched for behavioral interventions for 6 years or more. I have a diagnosis from 1985 named "Minimal Brain Dysfunction". My mother said that I never looked at her when I was born and I was not at all like my brothers. Words . . . I knew I had strong tendencies toward autistic like behaviors and I do struggle with similar mental health issues, like anxiety. PG Psychological provided the evaluation that showed the Autism Level 2 diagnosis, and now I will be receiving occupational therapy to better handle everyday life. I will also learn through modeling effective connection and communication with others. It is like a simple turn of a doorknob, except the turn of the doorknob had to be in the correct direction in order to open that door. My true north, or my correct direction of the doorknob, will lead to a much happier, less stressful life whereby my true potential can finally take off. To be around others who struggle like I do helps me to not feel so alone. PG Psychological were very detailed and complete in how their evaluation processes were processed. I was not a number or a "typical" client to PG Psychological. All of this, is a life changer for me. I am receiving the care I need now and I now have a diagnosis that explains so much as it transpired in my life. I am not running behind forever as I have felt I was doing. I can now boldly step into my shiny new life at the wisdom age of 67 with more confidence, any shattered pieces are already piecing themselves back together.

I'm writing this review with the hope that some changes will be implemented in their clinic, due to the ordeal that we went through today. If you scan through the reviews and read the business responses, you can see that there is little accountability on their part and the word "harassment" is used liberally anytime someone voice their frustration. There is a world of difference between being vocal about a frustration and harassing people. As a matter of fact, they should know better about this distinction, because they are a mental health clinic. To make this short: after receiving a voicemail from the clinic to schedule my final appointment / discuss my results, I was told I had to wait 2 months from now to even know my diagnosis, even though HIPAA regulations warrants the right for patients to access their own records at any time: they are just too busy to communicate the results to me until then. This would frustrate / upset pretty much anyone waiting around for weeks for life changing results, which I shared over 2 short phone calls with the scheduling staff while asking to be called back by “someone I can actually hold responsible for this”. The call back from the clinic director: - zero intentions of letting me speak or hearing me out from the get go / assumed I was in the wrong before even letting me talk - proceeded with an accusatory monologue blaming me for the emotional response of her staff and dismissing my own - accused me of "harassment" (we're talking about 2 short phone calls here) - threatened to throw away my evaluation if I didn't comply to her expectations of the conversation - told me I had " 2 minutes to talk" when I pointed out she didn't give me any opportunity to explain the issue (turned out to be 30 seconds) - she hung up on me The irony here is that it's a mental health clinic and I was literally shaking after she hung up the phone on me. Someone else eventually called me back later. She explained this person was having a bad day and is dealing with chronic pain: in that case, this person should not be in charge of calling back escalated phone calls, period. This whole situation could have been avoided at multiple stages of the process, and it seems to be a recurrent issue with this specific clinic according to the reviews. At no point did I receive an apology from this business. If you need a neuropsych evaluation, I heard great things about Lindsay E Lennertz (PsyD).

I call to initiate the steps in an autism evaluation. They say I need a referral. So I call my primary and have a referral sent over. I never hear from GD Psych. I call the number on their website and they say “oh they should call you in a week or so”. It’s been several months. I’m extremely disappointed to not receive the help I’m seeking.