Defined Fitness Hilltop Club

Great place to workout, equipment is fairly new and in great condition. However there is never soap in the restroom. It’s not like it’s an occasional thing either, doesn’t matter what time you go, every soap dispenser is always empty. It almost feels like it’s a budget cut issue at this point. Sometime I rather just make the drive to a different defined location because the other ones don’t seem to have this issue.

The manager of this location is extremely friendly and great with the couple of interactions I’ve had with her. The child care at this location is AMAZING. My toddler LOVES to go work on “muscles” and they are truly the friendliest staff. Makes me happy that I can go to the gym and not worry about her. I would give this alone 10 stars but the rating is reflecting the other things. Now for the rest. My husband gets up at 3:45 every morning during the week to workout prior to his 40 minute drive to work. Already a handful of times nobody has shown up to open the gym. I’m not sure if there is only one opener? But if so then they need to have a couple to avoid this. Your most loyal customers go that early and besides the fees increasing, this issue needs to stop. Besides the child care the rest of the staff you will be lucky if you even get a hello. Again, I can forgive quite a bit if there is at least friendly staff but most aren’t and you have a few others that are GLUED to their phone and won’t even look at you- just hold up the scanner for your ID to get checked in. If you guys are going to charge a prettier penny, show up to open the gym at the time that is advertised, FIX broken equipment, and get new employees or current ones an attitude change so they have pride to be there. It’s a beautiful facility and my experience there has been mostly positive but lately these things have made us consider a new gym. Hoping y’all really read these and come back better.

Tried working out early before work and apparently someone slept in because the gym was not open when I arrived at 5am. They post it opens at 4:30am. There were about 30 cars waiting and no one showed to open. From talking to different peeps on site, this has happened several times already. This gym was awesome but seems to be falling apart with gym equipment not being repaired, sinks in lockers being broken and dirty and showers looking like they have had the same shower curtains for several years and constantly leaking. I don't really say much, but come on management, let's get it together please!

I was visiting for thanksgiving weekend and was so excited to be able to walk to this location since it was up the street from my dad’s house. Little did I know they had the most asinine guest pass policy. I’ve bought guest passes all over the country and happily pay the $20+ but never in my life have I had to pay (where they now have my card info) then asked to leave “something of value” at the front desk. For what? I’ve seen it if I’m borrowing a certain piece of equipment but I’m just using the facility. What’s the exchange for? Like I said; I walked, so no car keys and no wallet (it’s 2024- Apple Pay) so I was forced to leave my Beats headphones and listen to the gym music which was 2010s pop with an emphasis on Taylor swift songs (I’m a closet swiftie but not for working out). Anyway, thanks for ruining my workout and the start of my Friday! Luckily there’s another gym in the same parking lot that will take my money and let me keep whatever I have on me that’s valuable. (Btw couldn’t find anything posted on their website about day passes at all)

I personally don’t like this location. It smells bad almost every time I come. It’s always packed and hard to find parking. They don’t have any paper towels that I can easily find. The women’s sauna is too big and doesn’t get as hot as other locations. I only really like the dance class and massage room.