Riverpoint Sports and Wellness

So true story, I enjoyed Sports and Wellness for awhile. My health insurance pays for a discount and the facilities are pretty nice and have what I was looking for. Then at 38 I got diagnosed with late-stage cancer. Started some intense treatment and I could no longer go to the gym. I still had 1 or two months left on my contract. I asked if those could be waived or postponed and offered to supply proof of my diagnosis. The answer was absolutely not. I pleaded and even begged to no avail. So at a time I was on the verge of medical bankruptcy I still had to find the money for a gym membership that I couldn't even use. Now I understand Sports and Wellness is a buisness and revenue is the bottom line. I also understand a contract is a contract. Just really wish they could have treated me more like a person in that moment. About a year later I got a call from them asking if I would consider rejoining lol.

This gym location is great for other amenities but mostly leaving the review about the pools and hot tub area. Although they are not the most clean pools out there and could use a little TLC the kids utilizing these is overbearing. I have utilized reserving lanes and there is never a problem when you have your own lane. Although it seems that there are families that go in there that let there kids run around without supervision. I used the hot tub the other night and after being a paid member and wanting to relax in the hot tub and soak my sore muscles; it’s hard too at this location. There were about 5 kids in there and even what seemed to be about a 2 year old in there with floaties which is against the rules. The kids were jumping in and out of the hot tub and into the pool constantly. It was unbearable. I am not one to complain but it seems to be a constant trend. Kids not supervised, underage, and running all around the pool areas. It would just be nice to inform families of the rules and enforce them. I’m no opposed to having kids in the areas but there is not respect for other people who pay trying to use the facilities. Other than that the gym and people are great. More monitoring of the kids around these hazardous areas and enforcing these rules would make this excellent. No one wants to try and relax while kids are kicking and jumping in and out.

Love this place. People are amazing at the front and very helpful. Support staff and trainers are amazing. Only complaint and the reason for a 4 and not a 5 is the lights in the bathroom have been not working off and on for a year. Complained about it numerous times. It makes it hard to get ready for work.

I’ve been a member for over 15 years. The staff and trainers are friendly. I primarily use the pool and the cleanliness of the pool/hot tub/sauna has declined over the past few years, and especially over the past few months. The decking around the pool is slimy, has debris from the outdoors and from swimmers leaving bandaids, etc. The plaster inside the pool is stained and doesn’t look like it’s been scrubbed down. The hot tub water was cloudy today. Not sure the chemistry is being maintained. I enjoy the community of members and trainers at Riverpoint and hope the corporate office invests in maintaining their aquatic program to higher standards. Ultimately it’s a health and safety issue.

Sports and Wellness Riverpoint is the place to be when working on your fitness! Your experience will start off with the amazing and knowledgeable Cher in membership. Cher will walk you through the facility, provide answers to all your questions and is always available even after you sign up to provide guidance if needed. The trainers are on their game and if you get a chance talk to trainer Cara, do it, she will help you achieve all your fitness goals! The amount of effort that goes into facility is incredibly noticeable to all the senses! It always looks, feels, and smells so clean! Both pools indoor and outdoor are magnificent and inviting! I’m so happy I became a member and can enjoy this amazing place daily!