Club Pilates

BUYER BE WEAR The first couple of classes were fun but the one class that made us decide not to come back was an instructor who was very rude and made us feel unwelcome. We were new to the class and the instructor did not have alot of patience with us. Canceling the membership was very difficult. It is a rip off when Canceling. Once you cancel you still have to pay for the next 30 days. I was charged for an extra 2 months. It is not worth the money

Called to ask questions since I am new to the Pilates realm. I talked with Samantha and she was just the most helpful, super kind, and had outstanding customer service! I had called to ask questions before and didn't get much info from the lady then. But Samantha helped me and even offered me a free intro class to see if i'd even enjoy pilates. She was super helpful and just the sweetest young lady! I plan to get my membership soon and start my pIlates journey!! Thank you again Samantha!

I tried the free class today and I can see it would be a good workout out. I was running a little behind so was unable to show up early but showed up right on time for class to start. The instructor seemed irritated with me and wasn’t the nicest. She didn’t approach me to ask my name or introduce herself. That would not have taken too much time. After all , this is an intro class to attract clients. I will not be returning. Not to mention that it is extremely expensive. We were also told that because we are “guests” she will wipe down our equipment but if we join she won’t be doing that again. She said it as if she was joking but she wasn’t. Frankly I can’t stand the fake nice act. She was rude.

I recently signed up for Club Pilates, paying a membership fee as well as purchasing 4 classes. The classes had to be used within certain time limits. However, I was unable to schedule the classes---certainly not class at my level---even scheduling two weeks out. Every class has a wait list. Some classes have 8 people on the waitlist for a facility that has, maybe 12 reformers? One time I was notified that I had made it into an 8 am class via an email sent at 11:30 pm. No text or phone update either. Since I didn't cancel, I was charged. I feel I've thrown my money away. While it can't meet current demand, Club Pilates aggressively pursues new members.

I would advise against joining Club Pilates as it appears to be a scam aimed at taking advantage of people. I was a member for almost 9 months and experienced several issues. In addition to the monthly membership fee, they charged me twice $10 and once $15 for canceling my class. When my family came down with the flu (common cold) on the morning of my Pilates class, I called to inform them. They assured me it was no problem but later billed me anyway. When I called to dispute the charge, the person I spoke with was incredibly rude and demanded medical evidence for a refund. A few months prior, I canceled a class 11 hours in advance and texted them to let them know my child was sick. However, they still charged me $10. It took me a week to get a refund after showing them documentation of my child's emergency visit. Looking back, I should have canceled my membership then and there. As a full-time student and employee with a child and no other support, I found it disappointing that a women-owned business showed no sympathy. I recommend joining a yoga class instead, which provides exercise and mindfulness at a price without extra charges. Please be cautious as I feel that Club Pilates takes advantage of others and has no understanding that life happens