The Gateway Family YMCA - Five Points Branch YMCA

I am extremely disappointed with our recent experience at the Union, NJ YMCA, where we enrolled our son, for summer camp. Despite registering and paying, a clerical error led to us not receiving necessary camp information, resulting in our son missing the first three days. Further aggravating the situation, food provided for our son, clearly labeled, was misplaced, leaving our son without a proper lunch meal and severely hungry after a full day at camp. When I addressed this with branch director Jessica, the conversation was defensive and dismissive, focusing on excusing staff mistakes rather than addressing the negligence that led to my son’s distress. She did not even return our Tupperware that has our son's name labeled to it. Can you please return it to us? It's his favourite and I need it back! As a parent, I value professionalism and accountability, qualities that were sorely lacking in our interaction with this YMCA branch. We withdrew our son from the Summer camp after one day and seek other arrangements where his well-being would be a priority. This experience was not only disappointing but deeply concerning, highlighting a significant need for improvement in staff training and management oversight at this facility.

I love this YMCA location! We're a family of three, and love the concept of "family swim". The pool is always clean and the staff is awesome. Our toddler takes swimming lessons on Saturday, Miss Sharon is a great instructor! We also have had other instructors and all of them are good. ☺️

I definitely will not suggest you bring your child to the daycare for any form of childcare, the staff along with the directors do not communicate well, and are unaware how the children in the daycare are being treated. They also need to have more diverse staff members that can relate to different ethnic groups of children. Plus they change staff members to much, to quick. They lie to protect the staff instead of meeting with the parents and staff for resolutions. A very low grade daycare and would NOT recommend you bring your most precious Child to this establishment.👎🏽👎🏽👎🏽👎🏽 DO NOT SEND YOUR CHILD THERE!!

I went to the Five Points YMCA to sign up for the pool and the receptionist, a young lady, I forgot her name but her name started with a "J", she was so very nice, helpful and professional. Lovely facility as well. Nice and clean and the element is also wonderful!

If I was able to put 0 stars, I would. They are biased, liars, and way to nosey when it comes to people’s households. I took my child out of this daycare as soon as I realized how bad their communication was. Once they dislike a child, they will treat them bad, they left the same pamper on my child all day. They leave my child thirsty. Do not recommend!