Newport Swim and Fitness

They did not honor their early refund policy. I purchased a 1-year membership with them, moved out of Newport at the 9-month mark, which entitles me to a partial refund for the remaining unused months. But, they never refunded me this, despite multiple polite emails to member services and the manager Jeffrey (see 2 photos). The AC in the cardio room broke for the entire summer of 2024, from June until Sept (see photo), and it became impossible to jog for multiple weeks because the cardio room temperature burned up to 90+ degrees constantly. They don't change their water filters on time. When the water filters expire (show red light), they just cover up the red light with a black tape to hide it. In this photo, I peeled away the black tape to show the expired filter warning light. The roof leaks when it rains, and they just collect the water in buckets and put a "wet floor" sign around the puddle (see photo) The equipment breaks often as well (see photo), as well as a faucet in the sink in the men's room, which had a "temporarily out of order" sign for at least half a year. The manager Jeffrey will always give you a confident smile and warm small talk, but don't be fooled. He doesn't give you refunds back, he hikes your membership fees while shortening the operating hours of the gym, he doesn't fix broken equipment; instead, he spends your member fees on hilarious projects like renovating the stairs which were not broken to begin with, or changing the lights which were not broken to begin with.

It’s my neighborhood gym and I love it. It has everything I need and then some. The steam room is the best, and after a hard day at work, it’s my favorite place to go. And can we talk about the pool? There are not many gyms in the city with pools anymore. The cycling instructor is the best, and I love their array of classes.

The gym is pretty spacious and they have lots of group classes through the week. The front desk staff is quite friendly and the changing rooms are always fully stocked. The pool is pretty cool top (no other gym in the area has on. The reason for the 3 star rating is that they need to regulate attendance in the group classes better, esp the dance classes where folks walk in without signing up for the class (so there are around 50 people instead of the max limit of 25-30 and it's often not a pleasant experience (and smell) in there 😷

Agree with many reviewers here that my experience with this gym has been deeply disappointing and if I could I would like to give 0 star. I have been a member with this gym since 10 years ago and have paid for its membership and personal trainings for many years. However, even for a long-term member like myself, their lack of regard for customer service, poor attitude, and unwillingness to find reasonable solutions is alarming. I paid for a full annual membership for 2020 but only managed to use the facilities for two months before freezing my membership due to Covid-19. During the freeze, I never received any communication about refunds or options to prevent my membership from expiring. Upon returning, I was shocked to learn that my remaining 10 months of paid membership were deemed expired, with no effort from the staff to reactivate or offer any compensation for the funds I invested. They claimed to have sent a notification but couldn’t provide any proof. Both the owner and manager Rough displayed a poor attitude, even cutting off communication and asking me to leave. If they can treat a loyal 5-year member this disrespectfully and burn bridges, they can treat anyone the same way. Based on my experience, excellent gyms are abundant in this area — Newport mall, Hamilton Park, Hoboken and Exchange Place have several nearby options with modern equipment and genuinely caring staff. You can even get access to all those gyms by using ClassPass or access all amenities including pool at Four Fitness near Newport Mall or Drip at Hoboken, whose monthly membership is even cheaper than their $90-100/month - no reason to waste your time or money here. With so many other gyms that prioritize customer satisfaction, this one simply isn’t worth the hassle. Save your energy and find a facility that values its members.

Charge fees here and there, extremely hard to cancel membership. They just try their best to get your money for additional months. That’s why we need a policy to make membership cancellation easy due to this kind of places.