New York Sports Club

Towel service was discontinued during the COVID-19 Pandemic, but should be brought back. Otherwise, I’m liking the recent equipment and aesthetic upgrades! I also really like how new (4x total) barbell racks have been installed. Looking forward to the locker room upgrades!

A lot of ticky tacky fees assessed when my credit card expired and the payment could not be processed. Ruins the customer experience. If there was another gym, I’d consider it. But nothing else comparable in uptown Hoboken. So here we are.

I don’t know when the reviews are poor. I started going here a month ago. Gym gets a bit crowded but they have a good amount of space. Things are clean, and they have a lot of machines and options for free weights. Wish they had a lateral raise machine, and pendulum squat but they have pretty much everything you’ll need.

There’s this guy with a ponytail that works in the front desk that was rude and unprofessional. My friend was looking for a new gym to join so he decided to sign up for the free pass that they offer online to check out the gym. When my friend tried to use this free pass, the front desk guy asked him if he’s already signed up at a gym, my friend said yes but before my friend could finish his sentence, ponytail guy cuts him off and tells him that he won’t let him in because he told him that he is already signed up at another different gym. My friend tried to clarify that he was currently attending Downtown Crunch but was searching for a gym closer to home. However, the front desk guy continued to talk over him and displayed a poor attitude throughout the interaction. We attempted to explain that my friend had never visited a NYSC before and that the website did not mention any restrictions on using the free pass if one is already a member of another gym. I have been a member of this gym for nearly two years, but I decided to cancel my membership that night due to the behavior of the front desk staff. When I went to cancel, the staff member didn't even ask why I was leaving; instead, he falsely recorded "no time" as the reason for my cancellation on the form.

I highly recommend Chase! Training with him has been an incredible experience. He is not only knowledgeable but also incredibly supportive and motivating. He tailors each session to my goals and fitness level, pushing me to achieve more than I thought was possible. The workouts are always challenging and beneficial, his expertise ensures that I am exercising correctly and effectively. It you're looking to reach your fitness goals with guidance from a dedicated professional, Chase is without a doubt the way to go.