Life Time

This gym has the most ridiculous and unprofessional management I’ve ever encountered. Today, I was in the locker room at 12:00, finishing up after my workout. By 12:03, while I was putting on my shoes, I was approached and threatened with a ban if I stayed past 12:00 again. Apparently, this is some “new rule” from the general manager—one that was never communicated through the app or any other official channel. Threatening paying members over an unannounced policy? Unacceptable. The lack of professionalism and basic respect here is astounding. I’ve been a loyal member, and this is how they treat people?

I was an employee at this club from 2012 - 2016 and the quality has gone down hill. When I was an employee you were expected to stay busy/clean constantly, be friendly and helpful to members, and be expected to know the mission and vision at all times....there is no way the standards haven't changed. I have a number of complaints but want to highlight what bothers me the most. Why are all swimming lanes used for swim team every weekday from 4pm to 8pm. It is currently Thanksgiving day and guess who cannot swim because of swim team?????? EMBARRASSING

Low to no AC -it is hard to exercise like that. There is no consideration for customers who need to wear long sleeves due to religion. Please turn up your AC! Late afternoon- Night shift (women's locker room) staff look annoyed and unapproachable all the time. Showers smelly and dirty. Some hairdryers that barely work need to be replaced. If there are no improvements soon, I am definitely taking my money elsewhere.

My husband just got robbed in this gym. They took his Rolex from the locker. That’s awful. Still waiting to watch cameras. Police got involved. Be careful. You pay all that money to get robbed… Update: from the police report an individual entered with a membership into the gym. He had tools to break the lockers. The membership resulted to be under a fake name. So no serious identity control from the gym. Lifetime denied all responsibilities and now we got a lawyer involved. Apparently this happened in many of their locations. Notwithstanding that, they don’t inform any of their customers about presence of thief that have targeted their network.

After 5 months of going there I am still excited to go every day. Everybody is inspiring and you can tell they all love their jobs. There is always something new to do there and the facility is beautiful. Tons of classes! It feels like you are at a resort! Facility is also well-lit with lots of windows and very cheerful. Can't say enough about this place.