Club Pilates

My experience was great! Debbie was awesome and she really was helpful throughout the class. It was my first time doing Pilates. As a plus size girl, I was nervous but it's really nothing to be scared of in that aspect as well! Definitely try it out and I will be going again :)

The teachers are great but the manager/owner is not very helpful. I took an intro class and enjoyed it so I bought the four class/mo membership. After two classes (in two weeks), I decided I wanted to go twice a week so I asked if I could upgrade my membership to 8 classes/month. Stupid me made the assumption that I would only get charged the difference for the extra four classes but instead, they charged me for 8 more. Classes don't rollover so I am forced to use them up in less time. Normally, I would be fine with it but most of the classes are booked weeks in advance so it doesn't give you an opportunity to choose the classes you want unless you're a mega planner. When I tried to resolve this at the studio, the receptionist (who is very professional but only a messenger) said the manager said they can't give me an extension for my classes because I already have classes booked. I explained I was worried about classes becoming full and not being able to roll over my classes so I booked them as placeholders. You would think that they would treat new members with a little more grace and explain how credits work when we sign up. This could easily be resolved by providing me a couple of extra weeks and not charging me for the next set of credits until I can catch up with my 2x/week plan. I guess they're just money hungry and don't care about customer service.

I love the instructors at this studio. I enjoy the camaraderie with the other patrons also. When I first joined, the original owners were there. They were on site quite often and were a lovely couple. I know nothing about the new owners. I have noticed some changes, recently. The studio is not being maintained like it used to be. Frequently, there are no rolls of toilet paper or cleaning towels. Now we are not allowed in until 5-10 minutes before class. That is not enough time to get to a reformer set it up, get water and use the bathroom. Ridiculous. I bought an unlimited membership but what that means is I am limited to booking 15 classes at a time. However, if I am on the wait list for a class, that counts as a booked class but it isn’t booked at all.

I had my introductory class and my first beginners class last week and I really enjoyed Club Pilates. I’ve been wanting to try it for a long time and it did not disappoint. Sean who taught the reformer flow class was excellent-he was very thorough and easy to follow and funny. Michelle who did the intro class did a great job making sure we safely used and understood the reformers and the equipment. The studio is super clean. Everyone I’ve dealt with at the front snd the instructors and manager are super nice and it’s just a really good positive environment and I hope to take a lot of classes.

I just joined recently and attended my first class. I have been so impressed by the friendless of everyone that works there! They have made me feel so welcome and have been really good with all the communication. I was a bit worried when I saw all the waitlisted classes, but as they tell you, they really do move thru the list. I love how many different classes they offer as well. I can't wait to try them all!