Planet Fitness

It’s fine if you never need them for anything or want to take a guest. Every single time I took a guest there was an issue. They’d tell me that I need to go home get online and fix it myself, but when I did the issue continued. Then they wouldn’t let my daughter in because she didn’t have a license. I said she’s only 15, but they wouldn’t budge. No entry. If you don’t really care about customer service or proper procedures this is your place. If you’re paying double and expect what’s presented to you I’d recommend a different location and company. The manager was ten feet from me. Didn’t address me or even act like I was there. He talked around me and wouldn’t look at me.

Front Desk Gentleman is constantly on his phone when I come in to work out. I'm not sure he can hear with headphones in either. The night staff does do a phenomenal job on cleaning. However I do not think they receive enough credit for their hard work. Love this gym and staff!

Omg. The front staff here I think is brain dead. I have been a member of planet fitness since 2020. I'm on automatic deductions. They have made a lot of money off me. And I do not go to the gym like I should. I went to work out with a friend at this location on Tuesday. Which I pay for the black card which gives me the ability to go to any gym anywhere. And I have been to many gyms over the last year. And had no problem entering using my barcode. Well today it came up that I had a $15 late charge from one year ago. Again I have been to planet fitness many times since that. Second I had no idea that there was a late fee. And have no idea why there's a late fee since it's automatically deducted from my account every month. And it's an ACH so it's not even like the credit card was declined. The person behind the counter tried to look it up said she can't get to it. Because my membership started at a different location. I said okay obviously you can see that I'm a member. And obviously you can see that this is from one year ago. And I've been paying every month for the last year. Can I just come in and work out and then I'll go check at my gym and get this taken care of. She refused. I tried to discuss with her she was rude to me she told me I should just pay my bills and then I wouldn't have this problem. And again I will state that I've been a member for the last year that means I've been paying every single month for the last year. And this fee is from a year ago. I just want to go work out and then I'll get it taken care of since she was unable to do it. She continued to be rude and would not let me do that. I have now canceled my entire account and I will never ever go to a planet fitness again. Spent over $200 in the last year and they don't want to let me in for a late charge from a year ago that I wasn't able to wear that I had. Why didn't they stop me from coming in a year ago when the late charge was created.? Why haven't I gotten any notice saying that I have a late charge that needs to be paid before I can go to the gym again.? I was already considering going to a different gym this was the nail in the coffin. I now joined the YMCA which has more equipment has a pool has saunas has a hot tub has classes has a gym. I have not been happy with planet fitness for a while but for the person behind the counter to be this route to somebody who's been a pain member for over 4 years is completely ridiculous.

The location is very convenient. The facility is very clean and comfortable to work out. The staff members are very friendly and helpful as well, thank you!

I hadn't been in a while and the lady at the front (haven't seen her in a while to be honest) made a face and said "wow, you haven't been here in a while". That really threw me off at the time. Also, the treadmills get pretty busy. Generally a good gym over all, but it is a planet fitness at the end of the day.