Crunch Fitness - East Lansing

I’ve been going to crunch since opening day, and don’t plan on going elsewhere. It’s the gym I recommend to anyone who’s working out at a PF, or looking for more variety in their training. I’ve always liked that they not only have all the free weights, and machines you need, but they also places for cardio, HIIT and stretching. My biggest complaint is machine maintenance, and crowding (which I believe will be resolved with their new expansion). Although most of the machines work consistently, there are always a couple broken cables. I do blame the users rather than the gym, but with cables being the most versatile equipment in the gym, it’s annoying when I have to check if the open cable is actually working; stuck in place, stuck at a weight or doesn’t move smoothly. I understand maintaining equipment with as many members as they have is difficult, but it would be nice to have things fixed in a timely manner. And to touch on crowding: I’m someone who wants to do my workout and leave. I have found if you go during the day, or in the evening you can just about count on having to wait for the machine, bench, squat rack, weight, or space to workout. Because of this I go either early in the morning or late at night. As I had said previously, I do believe that their expansion will help a lot with the crowding and I look forward to its opening. Lastly the staff: In my time there I have seen many employees and trainers come and go. I have never had any issues with their staffing and I believe they all do a great job. P.s. shout out to the good lighting and the gym buddies I’ve made there!

A great gym, but they took all mymoney. It's impossible to cancel. They took my last $16, over drafted my account, and I still can't cancel because I just moved and have no mail yet to prove my address. I have no car, so I can't go back in person. I have no more money, so I can't pay my bank to manually stop the charges. Scandulous, if you ever want to stop paying them and can't show up in person.

TLDR: Great gym, busy during peak times, easy cancelation. 10/10 would recommend Loved working out here, great atmosphere, amazing equipment, employees don't bother you much. You scan in and they don't pay you any attention unless you have questions, comments, or concerns for them to listen to. (Which I love, I just want to exercise and go home.) Since it's located within a college town being right next to Michigan State university it obviously will have quite a large amount of people being there from time to time. Which is completely fine, I don't understand peoples incandescent complaints about it being "too crowded". It's quite literally the best public gym around MSU, of course it will be crowded at peak times, some people have zero critical thinking when it comes to understanding that and it's laughably appalling. I unfortunately had to cancel my membership as I was planning on moving to a whole different part of the state, and comparably to other gyms I've had the misfortune of being a member of (planet fitness [awful]🤮🤢🤮 and powerhouse gym) the cancelation process was extremely easy. I just showed up asked to cancel, they asked why. I simply told them I was moving, they offered to transfer me to the ann arbor location, I declined and that was it. No fees, no hassle, just easy and straightforward. I would absolutely love to begin my membership again since I didnt end up moving just commuting to work instead, especially now that there has been a massive expansion I've heard about, but being a father with a full time job doesn't leave me with ample time to get a complete stretch, workout, cardio, and cool down completed. I'd love to check out the new expansions and maybe that would motivate me to not have excuses and just reactivate my membership, small at home excersises with a 2 year old terrorizing me can only get me so far lol.

I joined Crunch Fitness under the Peak Results plan because it was advertised as “Month-to-Month No Commitment.” Unfortunately, after signing up, I discovered hidden terms that contradicted this claim. For example, I was charged an annual fee that I couldn’t avoid even if I canceled before the first 12 months were up. This was never clearly stated on the sign-up page, and the fine print was buried in the membership agreement, which only appeared after I had provided my payment information. When I tried to cancel, I encountered significant challenges. Crunch Fitness has made the cancellation process unnecessarily difficult, and based on other reviews here, I’m not the only one with this experience. Additionally, the advertised “free month” is misleading because it seems tied to terms that lock you into payments you can’t easily get out of. It’s incredibly frustrating that a gym advertising “no commitment” actually enforces terms that make cancellation feel like a commitment. While the gym facilities might be fine for some, the lack of transparency and honesty in their advertising is a major red flag. I encourage anyone considering Crunch Fitness to read all the fine print carefully and be fully aware of the hidden fees and challenges you may face.

The employees are scammers and will purposely leave out information to take your money. I called to cancel my membership a month ago and they told me it can’t be done over the phone. I go in person last week they tell me there’s no manager there. I go and finally cancel it today and they tell me that there’s a 10 day cancellation notification and I’m gonna have to pay another month before it is canceled. They also increased my rates without asking me and said it was because my contract ended. Why would you not just put it on pause if my contract ends instead of increasing my rate from 10 dollars a month to 18. I explained that I tried to cancel the month before and the same person I talked too was there and she asked if I had any proof.