Crunch Fitness - Worcester

I have been a member of this gym for 30 years. I have been here before it was a Crunch, so I have seen different gyms and new workers as time has passed. Crunch Fitness with staff like Kevin and Katie, have made this Crunch Fitness my best experience. I started lifting weights in my early 20’s. At that time I had no idea of the positive influence of weight bearing exercises would have on me not only physically but mentally too. As I got stronger my athlete goals transformed. In my 50’s I was able to finish 5 marathons and one half marathon. Today I still consider myself to be a fit, and still call Crunch Fitness my home. Each day I am excited to come back!

Great gym with lots of equipment. Kevin at the front desk made me feel at home as soon as I walked through the door and held my hand in the signing up process. Without him my experience wouldn’t have been half of what it ultimately came out to be. I will be returning and recommending to a friend!

Dear Crunch Corporate Team, I’m writing to share how Mike at the Millbrook Street location in Worcester has gone above and beyond. His attention to detail is exceptional, from ensuring the men’s locker rooms are spotless and free from any insect issues to maintaining the overall cleanliness of the gym. If it weren't for Mike's premier customer service, I would have already switched to another gym. His dedication and professionalism make Crunch a place I want to stay. Mike has proven he’s ready for a higher role. He deserves a promotion, more responsibility, and the recognition he’s earned. There’s no doubt he’s an invaluable asset to Crunch, and I firmly believe his hard work should be rewarded with a substantial career advancement. Thank you for considering this – Mike is the future of Crunch. Best, Customer-Tony Aguilar Jr.

Been liking the gym and the available equipment but whew those weekend hours stink. I guess it's on me because they're clearly listed, but shutdown at 5pm? That's 2 hours earlier than just about every other non-24 hr gym in the area. I get not doing regular hours on the weekend but that's so early. Would help to have longer hours given how crowded the gym and parking lot always is.

Go to any other gym in Massachusetts! The facilities smell, are perpetually understocked, unclean with dust and spiderwebs everywhere. The swipe to get in before staff arrives only works about half the time leaving members stranded outside, and due to the tiny parking lot’s overcrowding some people have to park in neighborhooring lots just to get there. They will also run you in circles if you try to cancel your already crappy membership. Keep a record of who you talk to and when because they will claim your account is closed, charge you again, gaslight you, and then try to charge you an additional fee monthly for not paying for a membership you canceled. The absolute worst experience, rudest staff, and cheapest gym!