Planet Fitness

For a workout before workday, the door is always open on time. Considering the large number of people, the work-out room and locker room are clean and well maintained. And there is rarely an unreasonable wait for weights. All credit goes to the staff. They are always friendly and courteous. While it doesn't adversely affect a workout, the lower level has low ceilings, and they didn't have a large budget for mirrors. Still a good workout experience at a great price

I got a good value out of my membership, and only cancelled because I moved to an area where there are no Planet Fitness locations. The membership fee and monthly cost was very fair, and the facility itself was well-equipped and regularly cleaned. I have no complaints at all!

I’ve had a very disappointing experience at Planet Fitness on Newbury Street and feel obligated to share my recent encounter with their management. When I signed up, I provided two payment methods—my debit card for the standard $10 monthly fee and my credit card for the startup charge. To my surprise, I discovered that for the past three months I’d been billed $30 each month, an unexpected $20 more than agreed upon. When I contacted the club, they claimed there was an issue with my bank account and that they had the right to charge my credit card and apply late fees without my explicit consent or even a courtesy notification. Despite my attempts to understand and resolve the matter, the club’s response was largely to push the responsibility back onto me. I ended up with $60 in extra fees before I even knew what was happening. Initially, the staff agreed to a $40 refund, which felt like a step in the right direction. However, upon following up, the promised refund seemed to evaporate, and suddenly I was told I’d only receive $20 back. I requested an escalation process to address this, but was informed there’s no further avenue since it’s a franchise location. The lack of transparency and accountability was extremely frustrating. What bothers me most isn’t just the money—it’s the dismissive attitude, the shifting promises, and the sense that resolving a simple billing matter was simply not a priority. In a neighborhood as well-regarded as Newbury Street, it’s disheartening to encounter such poor customer support and confusing billing practices. I truly hope this location takes steps to improve its communication, consistency, and overall respect for its customers. Until then, I would strongly recommend looking elsewhere for your fitness needs.

It seems I'm always informing the staff of clogged showers and they're not getting fixed?? I literally told them the week before and the week before that the showers are clogged. I don't understand why this has been a recurring problem for the two years I've been a member at this gym. I stood in dirty water because all of the showers weren't draining and then got a rash infection pretty immediately (which I thought may be mosquito bites in the gym) but then realized it was a breakout on my ankle two nights ago. I'm disgusted and disturbed. I don't want to review this planet fitness so poorly, as they're conveniently located and generally a clean, organized, and friendly gym but they take forever to take care of issues in the women's locker room.

Lots of good equipment. Never really crowded. A year ago I posted how clean this is. Something changed big time. The lower level is just filthy. I’m so sad to see it’s not being cleaned. There is trash and papers everywhere and dirt/dust under the machines and on the edges of the walls. This is very obviously not just a days worth of dirt and trash. I tried to find a way to message the manager or owner , but couldn’t figure it out so I thought I would just post here as I know they check reviews. Hopefully someone will push staff to clean. Thank you for the response. I will reach out to management. But, if you take an unexpected tour yourself, or want numerous photos, let me know. I am not just nit-picking. This is 180° from last year.