exhale Spa Battery Wharf

great facility! i went with 3 friends and received a tranquility massage. tried the sauna rooms and stayed in the zen lounge. they allowed us to bring drinks and snacks and even provided with cups, plates, and a champagne with ice holder.

I signed up for the membership, but their cancellation policy is terrible. You’re required to cancel in person, which wasn’t possible for me as I was traveling. I tried canceling via email, but that wasn’t accepted. I only wanted to downgrade from the massage + yoga membership (since the mandatory 20% tip for massages makes them far too expensive), but instead, they canceled my membership entirely. I reached out to customer service over a month ago and still haven’t received a response. While the yoga is decent with the heavily discounted membership, the massages aren’t worth it, and I’d prefer another studio if I had to pay full price.

I used to love this spa and have been here so many times over the last 7+ years. Unfortunately they seem to be cutting corners and are going downhill. It’s too bad because I recommended this place to so many people over the years but I have to remind myself I can no longer come back. The Tranquility massage must be something that the masseuses are instructed to perform poorly on. It must be some lower ticket item (lol it’s $195) to try to get people to upgrade to a more expensive massage. I have had two now and both times the pressure is so light it’s like they’re barely touching you. They also only last 40 minutes, not 50. The massage was so light and confusing for this price point that I was not relaxed, just mad that it felt like I was getting my money taken from me for a service they didn’t provide. I can get a more relaxing massage in a mall kiosk for way less money. I know that the masseuse knows they aren’t providing a high quality service and that must be frustrating for them. I want you to do well exhale, but I can tell that things have changed over the years. I must be holding on to 2019.

Booked a deep tissue massage for my husband here for his birthday, when I called I was certain to clarify the amenities ( hamma room & sauna) upon arrival both of these were out of order which I was not informed. I had specially booked a massage here for the amenities. I was offered 25% off and when my husband checked out he said no one gave him a receipt. I checked my credit card bill and only received 25$ off. Not 25% off. Probably would not book again since I was really disappointed. Massage was good but can go anywhere to receive a massage, was looking for the amenities.

My husband and I had a couple's massage today and used a gift card my sister gave us. It was the worst experience ever. Terrible front desk service—don’t ask your customers to wait around while you finish tasks on your computer when there’s literally no one else around, and then call us afterward to charge us for services you already charged us for! Nothing worked except the women’s sauna, and even that wasn’t great. You’re better off going to G2 Spa or the Mandarin Hotel. Never again.