LA Fitness

I have been coming to this gym since it opened. Lately the floors in the fitness room for yoga are always dirty so I choose not to attend these classes. Noticed last week that the cardio equipment is rusted. I dont see this at other LaFitness locations. This needs to be addressed.

I’ve been an LA Fitness member for years, but my recent visit to the Watkins Park location was incredibly disappointing. A member walked around playing loud music on their phone without headphones, disrupting everyone, yet staff did nothing. The same person entered the sauna with their music blasting, refused to turn it down when asked, and became aggressive. On top of that, my gloves and cup went missing from the locker room while only this disruptive member and a porter were present. The manager's response was unhelpful, suggesting I needed the member's name to take further action. The lack of staff enforcement of basic rules and the unsafe environment have made me lose confidence in this location. LA Fitness can and should do better.

I'm editing my review today because there's been an ongoing problem here, I've mentioned it to the staff a few times and nothing has been done. In the women's shower area the one stall that has a bench the water from the shower and the hand held run constantly and it's gotten worse. It used to be a trickle, now it's just running. I've been coming for over a year now and it's still hasn't been addressed.

Nice place and here are some MUCH NEEDED things that can use some immediate attention: Hire a closing Cleaning Crew to professionally clean the restrooms, showers, empty the overflowing trash, and pick up things. Please make the effort to have a better clean appearance. To catch something from others is a serious setback. Also how often is the pool water checked or cleaned? Dead bugs floating in the water..

The gym overall is pretty standard, but could use a face lift. Machines get repaired in a reasonable amount of time, but the carpet is well past done and can almost be considered a trip hazard. Biggest missed opportunity is that the staff at this location leave a lot to be desired. Front desk personnel often are on their phones and don’t greet you as you enter or leave. They also don’t seem to be knowledgeable on simple things like how to print receipts for monthly billing (in case you need this documentation for employer reimbursement), nor are they helpful with information on how things like personal training billing works. I’ve witnessed a ton of “under the table” deals at the front desk like “cashapp me here for a day pass.” Calling there is like talking to a brick wall. Anyone who can make decisions/provide actual information is “not there” or “on break” but if you show up in person within the same 15 minute timeframe of calling, the person magically appears or they have an alternate person you can speak with. And as with most gyms, cancelling is a series of “I can’t do that, the only person who can is not here”. No email address or phone number available for that person. Just a loop of coming by when you’re told they’ll be there, and hoping for the best. Overall, the personal trainer that I worked with (David) is the only reason this isn’t a 1 star review.