Onelife Fitness

Updsted: still the equipment maintenance is a big let down; several controls dont work or partially work. Some equipment has disgusting gums stuck in cup holder. It has not been removed and remains for several months now. Equipment calibrations are another big let down. My wife and use 2 equipments side-by-side and one timer runs faster than other. Levels / intensity don't change in some. Previous: Not a great experience one would get in this overcrowded, not well maintained gym. The equipment maintenance is a big sore with several equipments not properly calibrated, damaged etc. There is serious want of proper management attention. Having been a member for close to two years, it is out of no better option in the neighborhood I had to sustain the ordeal. Another thing is finding a parking spot during busy times is almost impossible.

I’ve been with OneLife, off and on, for almost 2/3 years now and while the facilities may be great, the lack of customer service is glaring. I’ve been given incorrect billing information in the past and most recently, my membership was cancelled without my consent. I haven’t violated any policies and wasn’t behind on any payments (the definitely took their money from me in January). I called this club, my home club, to get clarity and they confirmed that they cannot find me in their system as a member. I was encouraged to email Member Services. I emailed to get clarity on the situation on Saturday, when my membership was cancelled, and despite their 24hr response policy, the situation still hasn’t been rectified. I’ve received no updates and no communication besides being asked for my club credentials. Due to this, I am no longer interested in rectifying this issue and continuing/reinstating my membership with OneLife. I don’t value not being able to call and get quick answers/fixes to simple issues I did not create. It seems they may only have one person answering/checking their Member Services inbox and she may be overwhelmed. I do not recommend this gym for the above reasons.

Tldr: too many people, cannot recommend signing a membership. I have been attending this gym for nearly two years. I liked it a lot in the beginning; it would have been 5 stars then. However, it has gotten worse over time, especially as I have noticed over the past 6 months. While it was busy in the beginning of my membership, it still felt functional. Sure, I had to wait for equipment sometimes but it wasn't terrible. It was clean and orderly. My biggest complaint then was folks couldn't put their weights away. (Note: that has not changed!) Now, they are pressing for way more memberships than is sustainable the building, the amount of equipment and most importantly, the parking lot can handle. Also, locker rooms are always wet and kind of gross. Let's talk about parking. There isn't enough!! Let's take today (an open house occurred, because what this gym needs is more people /s) It took SO long to find a spot (~25 min. I wish I was joking. It was purgatory) and had me sweating before I even got to my training session. I'm sure there will be a membership bust and maybe, MAYBE, it will be a functioning gym again. As for me, I will be in the market for a new gym this year.

I’ve been to this gym for many years and been part of Sports & Health club for over a decade, now. I’ll explain why I mentioned Sports & Health in this review later on, but this gym has its pros and cons. I’ve been to many gyms in my lifetime and can’t say this is the best or the worst. If you’re not ok with crowded gym this place is not for you! If you’re not patient this place is not for you because you will have to wait for equipment to be freed up. If you want interactive engaging staff this place is not for you. 3 stars for 3 reason 1. The equipment isn’t the best in my opinion but it gets the job done. Majority of their equipments are produced by lifefitness and they seem durable/well made. Equipments are bound to break or require service and when they do, it gets fixed fairly quickly from my experience. 2. The lighting here is pretty good and helps with motivation. The ambiance is nice, quite motivating, encouraging and modern. 3. The amenities that they have is pretty awesome for what I pay such as salted pool, jacuzzi, sauna and much more. A lot of wipes to clean off equipment is also provided. Minus 2 stars because for a few reasons: 1. The men’s locker room is not always well kept especially the toilets. Dirty toilets, toilet papers on the floors and it’s smelly throughout the entire locker room. The paper towel dispenser seems to always be broken and low on paper. The sauna seems to never be power washed and smells bad like urine. The gym itself is fairly clean but you will see straps, article of clothing in the same spot for weeks so that just tells me they don’t really have anyone going around inspecting the place/cleaning. Weights are not always where they’re suppose to be. 2. The gym is super crowded during peak times and peak times can range from 2pm to 8pm. If you’re not ok with waiting for gym equipment then this gym is not for you. I don’t mind waiting because I’ll find something to do but I can see how other folks would hate it. Losing motivation and pump will happen on some days. You will find people on their phone or just simply spending too much time on equipments. Sometimes they will close off the entire turf and reserve it for members that are being trained. This sucks because the gym is already packed and closing off the turf can limits equipments that can possibly be used. I notice when they close it off certain equipment is not being used at all and we pay for the gym to use the entire gym and the equipment. 3. They broke down half of the basketball court to expand the gym. I’m sure a lot of people joined just for the basketball and now it’s half court! So much people waiting just to play basketball on the sideline now that it’s half the size and just half court. It’s super busy because the Gaithersburg/lakeforest Sports&Health closed down and they sent all their existing members to onelife fitness Rockville and the onelife in Germantown. Onelife bought out Sports&Health back in 2014 and rebrand to Onelife fitness.

This gym feels more like a playground than a fitness facility, with too many people, especially KIDS, running around and playing with the equipment without any knowledge. It’s genuinely concerning for everyone’s safety. The overcrowding makes it hard to use the equipment properly, and the limited capacity is clearly not being enforced, which also raises hygiene concerns.