FFC Gold Coast

Best gym in Chicago by far! Between the vast variety of machines, equipment, trainers, nutritionists, masseuses, massage chairs, dry sauna, steam room and the very friendly staff and management, the Premier Package is worth every dollar! If your looking for a gym where people go to actually work out and not take TikToks, this is the gym for you! Also ask for Leo, one of the personal Trainers, he's helped me not only lose weight but also fixed my stretching techniques

⭐ (1 out of 5 stars) While the gym facilities themselves are decent, I've had a deeply frustrating experience with their membership management and billing practices. I've been a member for a long time and travel frequently for work. When I discussed this with their staff, I was verbally assured that I could freeze my membership without any concerns due to my travel schedule. Unfortunately, this turned into a significant problem. Despite the verbal agreement with their staff member, they sent my account to a debt collector. When I tried to resolve this, I was told I should have followed up on an email that contradicted what I was told in person. The staff member who made these assurances is no longer with the company, and management seems unwilling to acknowledge or honor the verbal agreement made by their former employee. What's particularly disappointing is that I expressed interest in continuing my membership and working things out, but was met with inflexibility. While they did offer to waive some fees, being sent to collections without warning, especially after receiving assurances from their staff, is not how you treat loyal members. Pros: - Good facility and equipment - Convenient location Cons: - Poor communication between staff and management - Inconsistent information given to members - Aggressive billing practices - Unwillingness to honor verbal agreements made by staff If you decide to join, I strongly recommend getting EVERYTHING in writing and recording all conversations about billing or membership changes. While the gym itself is fine, the management practices have made me question my choice to be a member here.

FFC Gold Coast is looking like its going to be my 2nd home. Its a large gym with huge selection of weights, equipment and variety classes. There is also an indoor lap pool, 3 indoor basketball courts that quickly convert to indoor Pickleball courts. There is also a rooftop for warm weather classes and member events. I regularly work with Personal Trainer Leo and he is awesome. The gym is constantly being cleaned and equipment is maintained daily. I've never seen an "out of order" sign. The demographic is a diverse mix of ages 20-80, and all of the employees are friendly and helpful.

Michelle has been rude every instance I have interacted with her, I would highly recommend they choose another representative to answer the main phone. The gym and the majority of the staff is great.

The astroturf field in the image is the roof of the gym! What a great view and overall amazing property. Special shout-out to Carlos who has saved me many times from a lockout without judging