West Loop Athletic Club

I have been a member here for over ten years and I have slowly seen this place go from good to awful. First it was the demise of kids club, now it’s the limited hours and overcrowding. If you are going at peak times it’s near impossible to navigate. Since the pandemic the hours never returned to normal and the classes didn’t either. If anyone is reading this it needs to be turned back to 5am opening and stay open a couple hours later, especially on the weekends. I sent a message to someone in aquatics about an issue I was having and never even received a response which lets me know how valuable I am as a member. The only reason I am giving this an extra star instead of the one it takes to write this is for the front desk staff who are just lovely people. Jen, Jojo, Jackson, Canon and anyone else who mans the front desk is in desperate need of a well deserved raise as are the cleaning staff. Everything else about this gym makes me wish harder that the equinox hotel that was supposed be built actually came to fruition and that there were better options that were walkable. Overall: seek an alternative if possible and if this is your best option try to come at off peak times. *Cutting this down to one star that I have to give to write this review because all the above mentioned people are no longer there and the HVAC isn’t working properly.

Best thing in my day! Staff is incredible, music is always on point, the cleaning staff keep the facility pristine. Ive lived in the city my whole life. Ive been to all the gyms including lifetime 1. West loop athletic wins Gold in all category's. If you're looking for a good gym community it's the place to be. Ive been a member for several years ,so my review is a solid one.

WLAC has been an important addition to my routine. My personal trainer Zac Bernat has made all the difference with my relationship with the gym, fitness and working out making it not just positive and fun but educational and informative. I've seen huge results in my body and physical skills since working with Zac. The facility itself is always clean although I do wish there was more parking as it can be tricky at times.

Wouldn’t recommend signing a membership here. The gym itself is kind of a dump, but more importantly, the 3rd party the gym uses for payment processing is extremely shady. They’ve charged me a “decline” fee on my account twice in the past 6 months for literally no reason. To be clear, the card is not declining. In fact, the bill is still processing on the first day of the month. WAC refunded this fee the first time, and stated that if it happened again, they would refund me again and resolve the issue. Welp, turns out that was a lie. The in-house billing staff is incredibly kind, and even stated that this isn’t the first time members of this gym have had issues with bills processing accurately. If that’s the case, why are you still working with them? Your 3rd party vendor messed up, and now I am responsible? LOOOOOOOOL. Whoever is the decision-maker to keep that partnership alive is MINDLESS. Get a new job buddayyyyyy. Quick math: I would have gladly stayed a member of WAC for the next 3 years minimum. That is $3100 in revenue. Instead, now that they won’t cover a $25 fee from their sack of shit payment processing vendor, I am cancelling to go elsewhere. FFC is more expensive, but hey, at least I feel like I won’t get a fungal infection walking around their locker room. Lmao! Piss off WAC.

This place has gone downhill. The hours are weird, staff unprofessional. Management needs to retrain their staff on basic customer service skills. There’s plenty of gym options in the area, do yourself a favor skip out on this place.