LA Fitness

I experienced terrible customer service at this gym. It was member appreciation day & there was a sign on the front door saying guests of members get a complimentary pass to work out on this day. My friends were still forced to pay unnecessarily & the front desk person, Robert said that the sales and marketing people made this offer up & he had no clue about it being real. I’ve had much better experience at other LA Fitness Branches

Great place to workout if you want to feel exempt from racking your weights and otherwise leaving absolutely anything anywhere for others to take care of! I saw the cleaning staff hard at work in various areas of the gym, so I want to make it clear they are doing their jobs. Maybe some extra staff is needed to take care of the children that workout here.

This is the most poorly managed LA fitness in Chicago. I’m giving it one star because it’s the least I can rate it. I’d like to note that the janitorial staff work extremely hard to keep up with how filthy the place gets. They’re appreciated. However, this location has high traffic and the bare minimum equipment to operate as a gym. The equipment is poorly maintained. There is often not duplicate weights to complete sets and staff will tell you people steal them. Which is unfortunate but they also have no plan or take any interest in replacing equipment. All of the mats for classes are torn, ripped and look bitten. Mirrors are cracked and the “spa” (sauna/pool) is closed frequently. It’s easily the worst LA in Chicago. It’s BYOE (bring your own equipment). I provide my own mat, cable attachments and barbel cushion. For close to $800 a year this is BS.

Do not open a membership at this gym. They literally manipulate you into paying more money. I was told that if I paid $20 immediately I could get management promotion of paying $20 w a guest. I paid the money then I got there and it’s no guest connected to my account. So I had to pay another $30 , to get a new account. They informed me they would close and refund me the money from the last account. I never received the money but instead they took a $59.00 annual fee from both accounts totaling to almost $120.00. So I lost $180.00 from La fitness. I would believe this was an accident but this happened to me 2 years ago as well , which is why I stopped going to La fitness. I believe the sales reps do this to meet a specific criteria. Then if they made the mistake why would I have to pay to open another account , instead of them just fixing the account. Then when you complain a 5 number text you just to make it seem as if they care.

Yesterday was my first time back to the Canal Street LA Fitness. It remains awesome! Fantastic ambiance, excellent staff, very clean and wonderful parking. I highly recommend!!!