LA Fitness

Horrendous. Machine are constantly broken and not repaired for weeks (8 at time of review). Cable attachments do not get replaced. Toilet paper stored on gym floor for extended time periods. Dirty equipment. Dirty locker rooms. Front desk regularly unattended or by employed on their phone. Jonathan P’s customer service is absolutely unacceptable.

Staff and facilities are great. I think that LA fitness personal training programs are a joke in the sense that corporate cannot even follow their own contract. I moved to Wisconsin a while ago. During this time I was trying to get out of the contract which specifically states that if there is not a LA fitness within 50 miles I can cancel my personal training. I sent LA fitness my lease and they stated they can only take 3 specific pieces of information to prove that I have moved. It was a bill of utilities, a piece of mail sent to my address, and something else (I forgot). I sent every piece of information and they stated that "it didn't fit their requirements", they made up an excuse why they couldn't accept it every single time. Long story short, after a lot of circles, I read the specific contract. It says, and I quote, "...any reasonable evidence...". A lease is reasonable evidence. There is no mention about the only three pieces of "evidence" they will take. Corporate just wants to stick you in a contract that you can never get out of because they don't even follow it! I called corporate, informed them they had breached their own contract and they will be taking no more money from me personal training wise or membership wise. I think it's hilarious because I would have kept my membership for another month while I was back and forth moving but the way they could not follow their own contract did not sit with me right. What a joke. Any who... after a bunch of phone calls and text messages saying how my payment isn't going through, I finally get a call from a corporate manager saying how they have received my information and that they were able to cancel everything, and how they are sorry for the inconvenience. YEAH RIGHT! I will never be coming back to LA fitness in my lifetime. I tell everyone who mentions LA fitness this story and it has turned away many due to this. Stinks that the place was not bad and I actually enjoyed the atmosphere. Not a reputable company at all. You would think they would fix this if its all over their account in Better Business Bureau.

I have been regularly attending the personal training sessions with Nima, and he is the best! Super friendly and knows his clients' limitations. He always pushes me when he knows I can do more or lift heavier, but he's conscientious about some physical limitations I have. He makes sure that the workouts are challenging for me but that I don't overdo it or injure myself. I highly recommend him if you are looking for a personal trainer!

This was a great location but in the last couple months the hygiene of a lot people (mostly new members) have made this place really unpleasant. Body odor during a workout is understandable but smelling like urine or weeks old sweaty dirty clothes is a completely different thing and shouldn't be permitted.

I didn’t mind the location. The machines appear to be kept up with. The locker room and sauna were in good condition. If I was closer I would visit more frequently. I’ve been to some bad gyms… this one was a pleasant one to go to. They also have a decent amount of equipment which is on the more updated side.