Georgia Gymnastics Academy Inc

Owner does not return calls or emails to address any issues or concerns. We have been coming here for 7 years and due to recent issues we stopped coming after 7 years. Several messages and emails have been left for the owner with no response from management or the owner! You would think an owner would respond to issues and concerns to families that had been coming and supporting GGA Suwanee for 7 years but no, that has not happened. This is poor management and service! Very dissatisfied with GGA Suwanee.

This gym has two departments, a Rec side and a Team side. This review is for team side. This includes level 3456 bronze silver gold platinum. This gym has not always been bad. In the beginning, they had amazing staff. Knowledgeable and experienced coaches. Just a beautiful place to be a part of. About 9 months ago you saw a decline in the way they behave towards their clients, the way they behave towards their gymnasts, and the way they even behave towards their staff members. This was a very toxic place. But for some of us, our only option."Location". They stopped listening to our concerns, Our requests, our emails and our calls. 80% of the parents told the owner and the director that we would leave their academy if things didn't change . Maybe it's due to the point they were selling; they didn't care what the parents concerns were. Cause nothing was done . For my family with no other doable option we stayed for the season. My daughter was with this gym for a little over 3 years. Her main coach, coach Cassie missed the last two weeks leading up to the State competition . There was no real training those two weeks leading up to the most important competition for the season. That was it for me. While my daughter qualified for regionals, I decided that we would not go. I felt our girls were deprived the WHOLE season, from not having the correct hours of training, & the correct coaches at practice. I withdrew my daughter in May. My daughter was asked not to come to the end of the season party / award ceremony. I still said this was the Best decision we have made as a family . I would not advise anybody to seek this gym out if your daughter is looking for a Team . Their two best coaches are no longer there and that was by far the only thing that kept us there this season. Coach Irena and Coach Serge are amazing coaches and wherever they may end up I know they will produce greatness.

This gym was good to us in the beginning and as the years went on the management team has very bad communication, owner doesnt seem to care about complications or disputes about team management. Scheduling last minute parent meetings the same day, do not communicate when there's about to be a huge coach change. We're done here. If your planning to have your kid compete here be wary, otherwise tumble tikes or other basic classes they're great.

My daughter was on team here for 3 years and we had a great experience until very recently. I debated about leaving this review because I still care about people that work here but a recent decision made by the owner has left me very disappointed. They recently let go of 2 amazing coaches that were instrumental in the success of many gymnasts, coach Sergey and coach Irina. These coaches were dependable and picked up the slack from other coaches often times with no notice. These coaches brought GGA'S gold team to a number 2 spot in the state and produced 3 state team gymnasts. Many families tried to express their concerns over communication issues among other things and their concerns were not taken seriously. With the loss of these great coaches, there will no longer be an optional program forcing many gymnasts to find a new gym to train with. I'm very disappointed at the way this was handled and am heartbroken for all the families that tried so hard to make things work only to come to this end. I hope this termination does not tarnish the names of these coaches that so many gymnasts respect and I wish the best to all those that are forced to scramble to find a new gym family.

Edit: i have increased my review from 1 star to 3 stars. I was contacted the same day that I made the review and was able to get the issue resolved. While I appreciate the urgency after the review, I would have hoped for that same customer service before the review. I stand by that no one tried to contact me. I have double checked emails and do not have any voice messages…not to mention as stated we are in the building twice a week. Customer service is everything. I do appreciate that she is back in class. Thank you! Original review: If I could give zero stars I would. The coaches are fabulous but the admin/office staff are horrible and could use a lesson in customer service. My daughter has been attending here for two years (maybe longer). We had her taking two classes here and she attended through the summer session. However, even though we were in the facility two days out of the week, they didn’t have the courtesy to come out and let us know that her fall registration had not gone through. So, after attending for two years and taking two classes a week, she was left off the roster for fall. Just a terrible way to treat your loyal customers. She is now on a wait list like we are new to the facility. It wouldn’t have taken them hardly any effort to just come out during one of her summer sessions and ask us if she would be staying on for the fall or better yet, pick up a phone and confirm. Terrible office practices… I’m now looking for another facility to take her to so she doesn’t sit out waiting on a spot at a facility she been going to since she was 4 years old. They definitely don’t care about long term loyal customers.