Carl E. Sanders Family YMCA at Buckhead

Terrible experience with their membership cancellation process. They make it unnecessarily difficult to cancel, and even though I initiated my cancellation 15 days before my next billing cycle, they’re still charging me. I haven’t even been using the gym, but they’re forcing me to pay for another month. If you’re in the area, I highly recommend checking out The Forum Gym or Crunch Fitness instead. They offer better facilities and, most importantly, fair and straightforward cancellation policies. Avoid this gym if you value flexibility and good customer service.

Went to a Y for the first time in about 10 years and I think I had the wrong expectations. I thought it would be a relaxed and welcoming and inclusive sort of community feeling with helpful staff to get you started. I had to work out an auto-renew issue with my account on my phone so I stood around the front desk for a while when I first got there and quickly had my expectations dashed. Not only were the five or so staff sitting behind the desk not being very friendly or helpful, but they were smack talking people’s appearances while I was standing right there. It was surreal...Then when I said hey it’s my first time, what do I need to know, one of the six people just pointed to the hallway signs behind him and just named off what the areas were. That was it. I didn’t see staff help anyone while I was there and the whole group was still just sitting behind the desk when I left. No one talked to me about classes or whatever holiday program they have right now or lockers or wiping down equipment or anything. I guess it’s fine, I’ll figure everything out one way or another, but what a different experience from when I went to a Y when I was younger. I guess I’m going to try going again, but feeling a less comfortable and a lot less confident about the whole experience…

I love this YMCA! The affordability compared to other gyms and classes got me in the door and I am so happy it did. I go about 5 days a week now and have been for the past 10 months and it has really changed my life. The group exercise classes are amazing and the machines and weights are all well kept. Everyone is so friendly and helpful. The nationwide membership is also a great benefit and I have been able to visit different Ys and their classes around the country while traveling for work.

I have been a member for several years, and worked with a trainer, participate in cycle burn and body burn classes, and more. The equipment in the weight room and the bicycles were recently replaced. The instructors are knowledgeable, friendly and helpful, and the location at I-75 and Moores Mill is very convenient. I highly recommend it!

There are so many programs in classes to choose from, and all instructors are excellent. The staff is always friendly welcoming you when you come in. The facility seems to be very well kept also. Also, great for families.