Planet Fitness

Maybe they don't know what clean is. Maybe they could call in a cleaning company once a month to steam and pressure clean. LOOK AT MY VIDEO! Is the bathroom floor mopped daily like it should be? I don't think so. BTW the replies to these reviews are automatically AI generated, by the number of stars given. (Update: I've spoken to the manager numerous times, and look at the result! NOTHING! Should I go up to Daniel AGAIN and have him roll his eyes at me every time I bring one of these things up? Don't you have district managers or somebody to hold people accountable? What a joke. Why don't YOU do something about it. Why would you push this back onto the customer? JFC

There's no ac in men shower room. When request turn it 9n they told me they don't have access to ac and maintenance comes once a week. Excuse me, it's shower, it's hot,it humid, you can't wait 1 week without ac. It dirty and bacteria growing faster. It's 2 in the afternoon There's no manager or ass. Manager.

Nice club but very dirty restroom. It is so gross. I am thinking about cancelling my membership and joining a more expensive gym. Please email this message if you want it emailed to someone. Not my job!

Update 9/22/24 This by far is not my first negative review Today September 22, 2024 after my workout I approached the front desk so I could access the black card members area to utilize the massage chair and Hydro massage at 4:24 PM. There was nobody at the desk. There were multiple members waiting some also to use the black card area and also to purchase some beverages. The desk remained empty people came in went as they pleased no supervision. It definitely causes a security risk for no one watching who comes in and out of the club moreover the associate reentered the club from the outside at 5:45 pm 20 minutes later hard to believe that the working associate would actually abandon his post and leave his response to myself and other members I had to take care of something I’m very sad that you pay for black card services and you’ll have to wait and be inconvenienced, especially when the associate physically left the club. I’ve been contacted before after my complaints by the management and they promised me there would be changes. Obviously the management has not made any changes and I believe there’s been a declining services at this location. I sadly will have to look for another Planet Fitness and travel to get the level of service and professionalism that I require for my monthly payments. I truly hope someone upper management sees this and helps improve this place. Stay clear of this club lacking supervision of their team members. The desk is unmanned had to wait and no one showed up team members walking in no one at the desk to check also previous experiences team members constantly on their cell phones, not paying attention. I have to get their attention to get service, and the level of cleanliness needs to be improved. I did return to this club after the modification and the equipment is nice but the operation of the club is lacking supervision needs to be improved switching location or going to another establishment if I pay for service I should be able to get it and not be inconvenienced , my advice until management restructures team members, and supervision steer clear

Why does management think that keeping the lights dim for the early risers is functional and will energize anyone. It feels like a warehouse like before the renovation. Turn on the lights it's a tripping hazard since no one reracks their weights!....since I can't reply to the owner I am editing my response to include my response.. I know it's possible to adjust lighting but, why do I need to tell your team to do it? It should just be lit up consistently and daily.