Equinox Sports Club Washington, D.C.

Updating my review to report that my previous review still stands true. The facilites are in severe decline. Swimming pool has been out of service for over a month now. One toilet in the women’s restroom has been broken for months. Major water leak began during Pilates class today (see photos). What you are paying for here does not align with the horrible facilities and building that is quite literally falling apart. Restrooms are also filthy and lacking basic supplies.

I was able to access this gym for my workouts while staying at the Ritz Cartlon that is adjacent. The area was clean the front desk staff was very kind and polite. Some of the trainers seemed snobbish and unwelcoming. The layout is awkward as the main gym is on the second. I wasn't aware of until ended my workout downstairs. Pros: Front desk staff is pleasant TRX suspension training apparatus are available Lots of treadmills High ceilings Cable systems Towels available Pre moistened wipes Access with stay at Ritz-Carlton (restrictions apply based on your room) Cons: Poor layout Mean looking trainers who don't greet guests

Very poor customer service for such an expensive gym. Got this membership and moved closer to this location with the sole purpose of using the pool for health/medical reasons--before I signed up I was reassurred the pool would be in full working condition. My first full week at this Equinox, the pool became out of service for over a month, and they refused to pause my membership/refund me for that month or provide any compensation at all, ignoring my emails many times.

Gym in DC with a basketball court, Wilson balls, equipment, amenities. Shout out Paolo and the operations team members!

It's a shame I can't leave less than a one-star review. What was a fine, premiere gym 23 years ago, Equinox on M St., NW DC now won't stop charging me and my son months after we stopped using our membership and I'm in a hospital in Scotland. Multiple pleas to not charge my account were ignored, as were my explicit instructions that permission to use my charge card was withdrawn. Perhaps good facilities but run by highly unethical management. Take your business elsewhere.